1. KPIs, for Beast they are CTR, AVD, AVP, will look different if you are a startup. I am willing to bet he knows his metrics better than >95% of startup founders. Because he is literally hacking/being judged by an algorithm, his KPIs will matter more and can be closely dissected. Startups aren't that easy in that sense, but KPIs still matter.
2. Hiring only A-players. Bloated teams kill startups.
3. Building value > making money
4. Rewarding employees who make value for the business and think like founders/equity owners, not employees.
5. Understanding that some videos only his team can do, and actively exploiting and widening that gap.
The management/communication stuff is mostly about working on set/dealing with physical scale. You need a lot more hands dealing with logistics, which requires hardline communication and management. In startups, the team is usually really lean and technical, so management becomes more straightforward.
I am also getting some bad culture vibes from the PDF and really dislike the writing style. I think it's important not to micromanage to the extent he is--it's necessary, maybe, for his business. Not for startups. Interesting perspective, reminds me of a chef de cuisine in a cutthroat 90s kitchen. The dishes (videos) have to be perfect, they require a lot of prep and a lot of hands, and you have to consistently pump them out.
That’s one of the things I find so interesting about this document: it does feel very honest and unfiltered, and as such it appears to be quite an accurate insight into their culture.
And that’s a culture that works if you want to create massive successful viral YouTube videos targeting their audience.
How much has that specific chosen culture contributed to their enormous success in that market? There’s no way to know that, but my hunch is it contributed quite a bit.
You see this across industries. Even Google, in the early days, was people working crazy hours, sweating the details, and just generally grinding. It is something like a law of nature that extraordinary results require extraordinary effort from extraordinary people.
I think it's pretty clear he has figured out how to "master" YouTube better than anyone else ever has by a very wide margin.
So if he doesn't micromanage, how can he teach people how to do something that nobody else has ever figured out how to do?
It's not like people will show up and be good at what he wants. There is no school for this, no "Here's my past experience". None of that matters at his level of success.
More startups should be this transparent about their stated/desired culture (even if unintentionally).
That is simple to do but not something many companies want to do. Just give employees equity via mutualisation. (Real ownership not discourse ownership)
That is, most programmers aren’t good programmers, most managers aren’t good managers, most salaries aren’t good salaries, most salespeople aren’t good salespersons, most workflows aren’t efficient, most team communications aren’t effective.
If Dan Luu is right, it shouldn’t take extraordinary effort to do better (excepting the case where “trying” is extraordinary). If he’s wrong why does it take Herculean effort to outdo a bunch of average companies?
As though startups are trying to hire mediocre people instead of having no choice.
And that 95% of startups don't know their metrics. Pretty sure almost all do but again don't have the skills or resources to meaningfully move them.
- not everything is worth doing extraordinarily as no one will pay for excellence of some services or goods
- being exceptionally good at something doesn’t guarantee someone will buy from you, people might just don’t like you or your branding
- there are bunch of other market forces that you have to overcome and Dan seems like was writing about being 95% on a single thing
Looking back at 7 companies I worked at: they all had a tough hiring filter to get in. But most of them also had not that great people that they were not firing.
Firing people is hard even when you know you should do it. You have to be a heartless bastard to not have a problem firing people.
It's even worse when the company gets so big that a game of building empires starts in which case managers have an incentive to grow headcount to grow power, even if that headcount isn't very good.
The document even talks about what MrBeast considers a B-player.
Made a mistake once? That's fine. Fuck ups are a price of ambition.
Made the same mistake twice? Need to be told the same thing multiple times? Not an A player so fired.
"Just hire good employees, why did no one think of this before!"
...seriously?
And then there's the sociological effect of course: are you even any good at identifying poor performers, does the team view it that way? You can be one employee departure away from an exodus since someone being laid off is usually a good sign for everyone else to reconsider how they feel about their position. Bad management is pretty good at generating a never-ending stream of "underperforming employees".
Like let's state the obvious here: you're looking back the 7 prior companies you worked for. Are the people you thought should be fired still there? Are they still turning up every day and doing something? Because in that context, whatever their fault, they are a more reliable resource to the company then you were (this isn't judgment: my resume is long too).
That is all well and good when you are the golden goose that is Apple. Most people just do not get the opportunity to hire like that.
If a startup can't attract talent (a sign of bad traction), that startup probably is not that good and more people won't solve the underlying problem. You would also be surprised how many startups outsource dev/marketing/etc. in their initial stages.
If you can't convince smart people to work for you and that your idea is good, good luck trying to convince customers of the same.
>And that 95% of startups don't know their metrics. Pretty sure almost all do but again don't have the skills or resources to meaningfully move them.
I said most don't know them as well as Mr. Beast. Read "Chapter 1: What makes a Youtube video viral?". Most founders have not put the same amount of time into seeing how to track, measure, and impact metrics. He identified key KPIs and then experimented with changes until he found what worked. His whole north star to, minute by minute, structure each video, is informed by the KPIs. His whole strategy is built upon metrics by metrics.
He clearly is obsessed with them to a degree few are. Some startups don't even know how much money they make, how much money they lose, etc.
To be honest I think there's just a bit of a bifurcation between people who do business, like really do business as a competition like an Olympic sport, and people who just sort of like turn up and do their thing for a bit and then go home.
To the former camp all of this is intuitively obvious and doesn't need spelling out although the insights are generally useful.
I don’t disagree that there is some value in this knowledge. But success has different definitions.
I do not consider Jimmy successful. In relation to classical virtues, he hasn’t truly lived up to many. That would be success to me.
He is popular and his business is rich. Some people consider that success, but not all. Not even in business and start-up circles.
Edit: some people below (quite remarkably) miss the point despite me having spelled it out — “success has different definitions”. Somehow they have convinced themselves I said that Jimmy has my definition of success, or that he is not successful by his own definition. I think everyone who wants to understand what I am saying does. If not, I repeat one more time — there is more than one way to measure success. Which is correct or not correct — I do not prescribe. That is all :)
A coal power plant may be enormously successful. But its costs to climate are equally important.
We often fail to talk about the other side of the coin.
The dichotomy sometimes
Yes, except doesn’t Mr. Beast define the kind of success he’s aiming for in the PDF?
> I do not consider Jimmy successful.
By the definition he set for success or the one you made up?
According to this Wikipedia page https://en.wikipedia.org/wiki/List_of_most-subscribed_YouTub... he finally achieved that goal on June 2, 2024.
So definitely successful by his own chosen metric.
Of course it was eventually taken over by product managers, bureaucratic bloat, and WLB maxxers. I think my observation only applies to a company in its ascendance. As it matures, the 50th percentilers and the MBAs take over. And it slowly declines. Less slowly if it has achieved a monopoly (search, in the Google case).
What's definitely a valid target of criticism are the methods, though.
Past film and tv folks I know have a hard time just diving in and doing it because they're so used to the processes they've had before. Not all are like this, and the ones that aren't, have a huge advantage over juniors with the open mind and experience to boot.
Even the digital side of shooting with a high end phone and editing well enough with tools still seems to not convince them.
On the other side, the OBS crowd, and youtubers are year by year improving their production skills and some of it's kind of starting to look pretty high quality.
Youtube will have no problem if it wants becoming the universal cable network with an obscure channel for pretty much everything that is very decent quality.
It's a lot of work to stay open minded, flexible, free, and not know better.
Still, investing in their development can yield the kinds of people that an organization may be after.
I believe Job's was providing this perspective more in the late 2000's after he had been through the whole Apple exile/Next thing.
- they believe velocity is simply additive (A player + B player > A player)
- they look too much into credentials (big name school / employer) and do not adequately vet ability
- they start with the attitude “let’s give this person a chance and see if they work out” and become too reluctant to fire when they turn out mediocre.
Teams should be more comfortable staying small longer in my opinion.
content for dumb kids
How do you know they are 'good habits'. I have seen countless years of bad practices lauded internally as amazing/the etalon weight when it comes to code quality. In reality most of them were textbook examples of what should not be done. When you get folks without any previous experience, there's no one to question the status or the authority. If they learn/wisen up, they are likely to leave.
You don't have to imagine very hard.
Exceptional, outsized, market-beating results often only happen once you crack the one-in-a-thousand levels of effort, talent, etc.
The combination of two things both at 95th percentile is one way you can get there, but - obviously - staying at that level at multiple, mutually-reinforcing fronts simultaneously is harder than staying there for just one skill.
It should be "always retain A-players". You can hire as many ABC's as you like - some of those C's will become B's and A's, and some of the B's will become A's, and the rest .. you let go with severance.
Thats the free market, baby. Live with it, or perish.
And though the advice isn't particularly novel, it was worth reading since a surprisingly large amount of people don't do these simple things.
Example, I work for an energy company. Their objective is to earn money. They earn money by selling gas and electricity to their customers. Their revenue increases if they have more customers, using more electricity/gas, and if the price goes up. If they were honest, they would be pushing their customers to use more energy; "Hot in summer? Get an AC! Cold in winter? Don't wear a sweater, crank up the thermostat! Have you considered a sauna and jaccuzi? Isn't a long hot bath nice?" that kind of thing.
But all energy companies' marketing talk (both internal and external) is about reducing energy usage, their green energy efforts, tips to customers to reduce power use, apps and websites so they can monitor it, and currently, dynamic contracts so people can optimize their usage to when the price is lowest.
It's just so cynical.
Inertia. It's very difficult to outrun someone who has a head start.
that's clearly because people in tech generally value efficiency
but we have to take a step back collectively and understand that "being efficient at producing addictive video for teens to sell ads for shit they don't need" is BAD, not a "success"
Success doesn't really have a moral component, it's relative to the stated goal. You could argue it's not meaningful or moral or worthwhile or valuable, but you can't deny that he has achieved success.
So the thing you can take away from someone like mr beast is "what made them so effective?". A lot of his strategies could be useful for other, more worthwhile goals than his! So there's something that can be learned. I think that's what people mean, not that "people in tech generally value efficiency".
I think this is you reading this into the comment. They don't mention efficiency.
that is your moral view or value. It is not a universal value.
Economic success is indeed a thing, and it can be discussed separately from moralityl.
That’s seems like a judgement call and a personal one at that. It certainly isn’t a universal value among humanity.
Which is fine, but a 500+ comment HN post where people argue over personal values doesn’t make for interesting reading.
They give the example of picking a filming location you aren’t likely to get permission to film in but would produce outstanding content.
Like, the part about making your co-workers feel like they're bottlenecking you; can't imagine working in an environment where everyone tries that number on everyone else. It's extremely adversarial. Is that really standard management advice? Maybe on Wall Street?
This source is pure gold: techniques to manipulate people into consuming your product - which they otherwise wouldn't be. All so you can make money on poisoning their minds (advertising, which is how you convert views to money). You can easily imagine this came out from a drug cartel boss, I'd expect the best and most ruthless one to operate just like that, with same level of cultishness.
And if that's who Mr Beast is, and that's how he thinks of other people - because believe it or not, viewers are other people too, not some cattle to be milked and slaughtered - then I'm glad I don't watch his videos. Not going to, and I'm happy to pass this document around to dissuade others from viewing his channel.
--
[0] - I mean, that's kind of obvious in anything social media, but rarely do you get it spelled out without any qualms.
How much of the ongoing success is algorithmic / network capture?
You see this across all the “old” content networks like YouTube, Instagram and Twitch, that being well-known and putting out aggressively mediocre content trumps being a hidden gem with stellar content.
I dislike TikTok even more than the former, but one thing they do right is having the algorithm weight towards content. A great video by an unknown person is more likely to skyrocket and a mediocre video by a well-known person can easily bomb.
I think you're misunderstanding that part. The goal isn't to accuse the coworker. The goal is to explain to the coworker that what they need to do for the project is important to the point where any delays is going to cause a delay for the entire project. This isn't intended to be a negative statement; many projects do rely heavily on certain members getting things in by a particular timeline, and if that isn't communicated and followed up on, projects will fail. The dudebro speech in the document lacks tact, but the underlying principal is sound. The excerpt:
> DO NOT just go to them and say “I need creative, let me know when it’s done” and “I need a thumbnail, let me know when it’s done”. This is what most people do and it’s one of the reasons why we fail so much. I want you to look them in the eyes and tell them they are the bottleneck and take it a step further and explain why they are the bottleneck so you both are on the same page. “Tyler, you are my bottleneck. I have 45 days to make this video happen and I can not begin to work on it until I know what the contents of the video is. I need you to confirm you understand this is important and we need to set a date on when the creative will be done.” Now this person who also has tons of shit going on is aware of how important this discussion is and you guys can prio it accordingly. Now let’s say Tyler and you agree it will be done in 5 days. YOU DON’T GET TO SET A REMINDER FOR 5 DAYS AND NOT TALK TO HIM FOR 5 DAYS! Every single day you must check in on Tyler and make sure he is still on track to hit the target date. I want less excuses in this company. Take ownership and don’t give your project a chance to fail. Dumping your bottleneck on someone and then just walking away until it’s done is lazy and it gives room for error and I want you to have a mindset that God himself couldn’t stop you from making this video on time. Check. In. Daily. Leave. No. Room. For. Error.
Some people may not like the fact that they pull all nighters, but that's a matter of opinion. Clearly some people do like the terms of employment, otherwise they wouldn't work there.
This is Hacker News, ostensibly created as a website for hackers and founders.
If you are a hacker and a founder then a ton of this advice is spot on.
For example it's a simple concept but he absolutely nails a key factor by distinguishing between A, B and C employees. A high performing team really can't have more than one or two C's. It moves them out even if they're nice, cool, good people. If the team is run by good humans it does what Mr. Beast does and gives them severance.
I can smell a couple C employees fuming on here and in the Twitter thread. I've had C employees work for me and they were always the ones who lobbied me hardest for being more tolerant of mediocrity. Sorry but you just have to hold the line against the average if you want to succeed, this is dictionary definition level of obvious. To be above average, you have to be above freaking average. Half the world is C's and to win your team needs to not be in that half.
This is a deeply naive understanding of employment.
Almost no one has a huge array of job opportunities, and they can select the one they want based on company culture.
Most people have one viable job offer at a time, and they have to work hard for it. This is even more true in entertainment fields. Many people in entertainment feel lucky to be a paid employee at all, and they can't choose between a job that requires all-nighters and one that doesn't.
Well one choice you might make is to hire some number of 'mediocre people' instead of one 'A-player'; the ratio of more junior to more senior; etc.
> Many people in entertainment feel lucky to be a paid employee at all
And this is BY CHOICE.
I fundamentally disagree with your positioning.
The best way to get employees to think like equity owners is to give them equity. But I guess the name of the game in our times is to somehow expect people with no equity to work even harder for the company than the equity holders do, right? Let me know how that works out.
Presumably the issue is not the result but rather the means and cost. The practice of justifying the means with the ends is famously behavior most people try to avoid sharing a society with and, in fact, behavior people generally try to end once discovering.
EDIT: To be sure, employees could be quite happy there and there's little negativity to discuss—but the tone in the above post raised concerns.
What's the thing I'm missing that makes this cynical?
For example, millions of people would not call him a success because he doesn't have a family with children (although Mr beast has definitely implied he wants one in the future).
Many millions more would say that he's not a success because he doesn't do anything that's a net positive for society, instead he's mostly a drain on people's time and mental capacity.
Steve Jobs would be non existent in terms of ver getting off the ground without Steve Wozniak.
Another visionary without the ability to execute and deliver.
It’s good they got together.
See I didn’t read it that way at all. I read that as a statement of a concept I’ve always heard about when coordinating between groups. Effectively “pick a person in the other group to be your liaison and your counterpart and coordinate directly, don’t just throw stuff over the wall and hope someone picks it up”. It’s the same basic psychological concept as “in an emergency situation pick one person in the crowd, point them out and tell them personally to go call 911”. Diffusion of responsibility means people will delay or stuff will get dropped. To make things happen you have to make sure things are assigned. Surely this isn’t particularly surprising or controversial right? It’s why large teams often appoint “interrupt” workers who are appointed to specifically answer out of band requests coming in. It’s why you have an on call rotation instead of just paging the entire company if something goes down. It’s why agile appoints a “scrum master” whose singular mission is to clear up blocking issues for the team. It’s why if you don’t assign people to work on maintenance, maintenance won’t get done.
I read that part of the document as saying “if you’re in charge of producing a video due in 45 days, don’t just send a general request for someone to make a script to the writing department, pick a person and get on the same page about what needs to be done and when”
Note I said mostly. Of course there were older people, but they were in their 40s and early 50s. They were few and far between, and they were the "adults" in the room when needed. It worked really well.
Sure it would be hard to measure - but you could argue that money is money consumers lost as a result of Mr Beast (or maybe YouTube as a whole).
For example, looking to the tobacco industry: they were incredibly economically successful because they leveraged the weaknesses of the human brain to sell their product, namely nicotine addiction. This is now largely considered immoral, but let's look past that.
We can still measure the badness, or harm, of the tobacco industry objectively. We see how much money was/is spent on cancer treatment, COPD treatment, etc. These analysis have been done before and it's pretty damning, billions of dollars. In some cases, the cost of tobacco straight up exceeds the profit. Meaning, from a communal economic standpoint, they are a net-negative. Yes, it's true, tobacco, while wildly popular, is economically in the red.
Of course, we live in a staunchly capitalistic, individualistic society. Communal economic cost/benefit is almost never looked at. Which is why we had the problems with the tobacco industry, and why the obesity epidemic grows. Mr Beast videos are not of this scale, but I would argue they are of this nature.
He was a tiny YouTuber 6 years ago with under a million subscribers, and has become the biggest despite tens of thousands of competitors who were better placed than him. The difference between just a few short years ago and now is what impresses me and makes me consider him a success, he has gone from a one man show counting numbers in his room to a million to the biggest on the platform with many other ventures.
Expecting your workers to never make the same mistake twice is extremely harsh and only works if you are comfortable with a lot of volatility in team structure & in an employer's market.
If you're going to debate why this guy is/is not a success we can all make up our own little definitions and go on all day.
But he defined his goals in this PDF and it seems like he's reaching/making progress towards those goals.
and it was up against Yahoo! one of the most famously directionless bumbling tech companies, and their peers. Yahoo! didn't seem like it was executing on almost all cylinders with almost LASER focus on some goal, so why did it take 99%ilers working full tilt and an innovative idea (PageRank) and an innovative model (off-shelf Intel/Linux clusters instead of 'real' expensive server class hardware like Sun and mainframes) and Silicon Valley funding to beat them?
If you're not at a FAANG or similar, your coworkers are average, maybe disinterested, the processes and procedures seem almost designed to slow and frustrate progress, managers don't know much about the job and hate making decisions or taking risk; shouldn't it be possible to outdo half the companies which exist, and most of the companies which fail, by doing just slightly better work than average?
Where's that discrepancy coming from?
Mr. Beast is ultimately the star of the video, so he has to micromanage at some point or another. That's his brand. He can't let his employees plan a video that he won't like.
I did find the comments about all-nighters off-putting... And I personally don't like working on multiple things at the same time. But that's personal preference; I don't particularly like Mr. Beast's videos, so I don't see myself working for his company any time soon.
I'm more concerned about Mr. Beast overextending himself. With Mr. Beast (the person) being the brand and the star, I don't think he can scale himself much more.
Once I worked in a small software company, and the boss kept telling us "if the company grows, we will get more money, and we will all get rich". Young and naive, we worked hard. When the company grew, he... hired more developers. Well, of course. That is obviously much more profitable than increasing the salary of the existing developers. At the end, he was the only person who got rich. Why did we ever think it would end up differently? I guess, because we were young and naive, and also because he told us so.
Being older and more cynical, if you want me to get rich, pay me. (Or make me a partner in business.) Otherwise, five or ten years later, when the company gets big and I will probably be burned out, you will have no incentive to waste money on the burned out guy, when the alternative is to hire someone fresh.
Would you say a man that spends 40 years working 60 hours a week, alienating all friends and neighbors til he has no friends or anyone that respects him, no kids, no partner, and a group on ex employees that hate him for squeezing them to work under market value? Is he a success just because he accumulated 3x the capital he set out to when he started his business at 20 years old? Then dies suddenly alone, only for everyone that met him to chuckle and move on with their day?
Would that be a success by most people's standards? Does it even matter if it's a success by one person's standards? Are the school shooters a success because they accomplish their goals before death?
I love coming on here and seeing the world's wealthiest and savviest tech magnates breathlessly murmuring in awe amongst themselves about such unprecedented tidbits of genius business acumen as "only hire good workers; don't hire bad workers"
Is it? I know one former employee who is currently in open conflict appears to think so, but they're also a single potentially biased source. Beyond that, has there been any specific information about the culture inside? This document hardly reads as "extreme almost culty" to me.
If you accept a job that’s your market value. If you think you’re worth more, get a higher paying job. Or don’t and pretend that you were squeezed into working for under market value.
The guy employed people for 40 years. Not the worst thing in the world.
Not everybody values the same stuff. Some people like what other people call work. Some people don’t need friends.
> Is he a success just because he accumulated 3x the capital he set out to when he started his business at 20 years old?
If at 20 years old he said his goal was to accumulate 3x the capital before he dies, then I couldn’t argue that by his definition of success, he succeeded.
Hopefully he doesn’t care if I think he’s a success.
> Then dies suddenly alone
We all die suddenly and alone. We’re alive and then we’re dead. Nobody comes with us.
> Would that be a success by most people's standards?
Who cares what most people think?
Also, how would you apply your logic to the school shooter question?
We hate ourselves and have nothing better to do?
> Also, how would you apply your logic to the school shooter question?
I wouldn’t pat yourself on the back quite so hard for finding this attempt at a clever gotcha. I thought by ignoring it you’d get the message that it wasn’t as good as you thought it was.
But nevertheless, I would say that they were successful in reaching their goals but that I find their goals and actions abhorrent. I don’t feel the need to add that final qualification to MrBeast’s goals and actions.
I just found it odd that you went through and systematically addressed every section of my post, but that one.
It was taking what in my opinion is a lame point of view, to an extreme, in hopes of helping someone see that it fails at the extremes... Thus maybe you'll think about it and agree with me that in reality someone's own goals and views of themselves don't matter that much because as a whole we as a society have views on what makes a life worth living and what adds value to society.
And yes I think MrBeast systemizing making mindless brain numbing stupid videos for teenagers and kids to be pretty bad for society. I don't care that be produces revenue doing so.
The Biden administration is basically the first one to take these violations of antitrust law seriously since Carter.
People are losing communities, people are losing attention span, and this is because we make people addict to shit like this
And then idiot like Trump manage to take power
We need a society with longer pauses, reflexion, empathy
That's not a value judgement on my part, just a conclusion from decades of declining union membership, with no correlating uptick in starvation or massive reduction in wages.
(You may argue for wage stagnation, and you may attribute that to declining unionism, but that is not a collapse in wages!)
You can't strip out the valuable content from a sentence and then claim it was always identical to valueless sentences.
>I am willing to bet he knows his metrics better than >95% of startup founders.
Id bet so too. Becuase he's definitely rich enough even pre-youtbe to just find a YT contact and ask about the metrics, on top of studying his market. Very few startups get such objective data.
> Hiring only A-players. Bloated teams kill startups.
It really depends on your stage of scale. You don't need 100 A-players once you start expanding the app. And it benefits to train younger workers on your systems as your older ones start to move on, retire, or die.
Oh, yeah I get what you’re saying now. Give in to peer pressure!
Just don't be naive and think that societal standards don't exist. And also, possibly give some thought as to why they exist so that you don't go down insane spirals and waste your life only to later understand that the collective had a point.
If you love what you do you'll never work a day in your life. If I wasn't employed as a software dev then I would still be writing code on a daily basis.
No argument here.
It’s just mindset and maintaining it.
In our 20s we might not know better, follow others and end up letting the current take us where it may.
Sometimes when I meet an 18 year old I wonder how they are having experiences where they are growing or the rate of growing is slowing much quicker than someone who was on the early internet.
If you can stay young and build discipline in all ages it works as you are saying.
It’s less about being the adult in the room as much as supporting people to grow and become those people they are seeking.
I'm saying you should examine why people set the standards they do and check if you agree with those values.
If you want to say "hell be with it, I'll be scum til I die because it makes me feel good" then more power to you. But don't go around saying you're successful. You're a rebel and a loser by most people's standards. Not by all. Even school shooters are respected by SOME for their bravery and determination.
The let "let boys be childish" part and the overall psuedo-human tone kind of alarmed me. The random "hahas" littered around, seemed like a robot trying to be a human.
> micromanaging
He has a playbook/formula that works and all employees are solely focused on executing that vision. People have little operational ownership. In other words, employees don't have freedom in vision.
I even said it probably is necessary for the success of his business that employees don't have that freedom. I just would not enjoy working in a environment like that and I think employees (especially early ones) need to have that kind of operational freedom in startups (which is the context of my comment).
In bigger companies, it's a zero sum game. They don't really care about you because their scale makes it hard to identify who cares for them, so everything is just a business transaction.
Because it has worked, countless times. Microsoft, Google, Facebook etc were all small software companies once, the current hotness is NVIDIA (ok hardware, not software). Obviously it doesn't happen often, or to a high percentage of startups, but hey, he wasn't lying to you, you took the job knowing the deal.
How do you know they are unqualified?
I think his personal involvement in any given project is already quite limited. He’s created a huge, soulless machine that churns out videos for the sole purpose of achieving some YouTube high score, and he just pokes his nose in here and there to be the face of the operation and ensure it remains well-oiled.
Edit: that ”just” is obviously doing a ton of lifting because it’s likely still a huge amount of work on his part, but my point is that it’s not like he lovingly crafts all these clips by himself.
In an emergency situation you single out random person precisely because there are no set processes who should be doing that, so you create responsibility impromptu.
In any half-functional organization work item with a deadline accepted by someone means THEY take responsibility to deliver in time and communicate any blockers. Having to constantly prod counterparty in another team signals totally broken and/or inexistent project management. It fits a lean startup where everyone is responsible for everything and everything is a fire you distinguish right there and move on. It does not fit organization where exponential growth of communication channels means communication becomes the bottleneck.
I argue that in many cases owners and managers, those who are posed to benefit from this ideology, are the ones which poison the mindset by punishing proactivity and being arrogant. There's also D employees, those that are unable to create value by the conditions set forth, they recognize the pointleness of their job and actively do the minimum and create excuses just to not get fired.
That's what the document was about though. The audience of the document is quite clearly people who will be given the responsibility to deliver a video or product. It's quite literally communicating to them the exact concept you're pointing out here, that you need to establish clear roles and responsibilities. And what's being conveyed is that there isn't a single "one size fits all" responsibility chain. You can't just throw a request over the wall and assume and hope someone on the other side of that wall will come through for you. Most of this document is quite clearly "project management 101". If you're hiring people for a business that is largely centered around having multiple one shot projects in flight at any given time, "project management 101" is exactly the sort of document you want to be handing to new hires. It might be obvious to you, but spend time in any large organization and you quickly come across people for whom taking ownership and responsibility for something and what that entails isn't obvious. Heck I see this on software development teams all the time, where PR requests get thrown "over the wall" at the whole team and the turn around time is delayed as people assume someone else will get to it before they will and forget about it. Most teams I've worked on eventually land on some sort of interrupt or direct assignment system for PRs for exactly this reason, because you need to assign clear responsibility in order to get results turned around faster.