zlacker

[parent] [thread] 43 comments
1. rhaksw+(OP)[view] [source] 2023-08-15 05:05:41
It is a secret if the system does not inform the poster it's been penalized.
replies(3): >>altair+o1 >>predic+m3 >>dredmo+HU1
2. altair+o1[view] [source] 2023-08-15 05:20:48
>>rhaksw+(OP)
What is it if the information is freely available, to anyone asking, for a single domain they are trying to post at that time?

It’s not secret, because they’ll be provided an answer if they email the mod team.

It’s not free as in open source, because it isn’t available for anyone to download and study in full.

So, since it’s not secret, is it public, or private? Since it’s not published in full but any query of LIMIT 1 is answered, is that open, closed, or other?

Restrictions to publication don’t necessarily equate to secrecy, but the best I’ve got is “available upon request”, which isn’t quite right either. Suggestions welcome.

replies(2): >>rhaksw+g3 >>vasco+t3
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3. rhaksw+g3[view] [source] [discussion] 2023-08-15 05:40:58
>>altair+o1
Content moderation systems often hide mod actions from the content author [1]. That's a secret.

The opposite would be to show the author of the content some indicator that it's been removed, and I would call that transparent or disclosed moderation.

Interestingly, your comment first appeared to me as "* * *" with no author [2]. I wonder if that is some kind of ban.

[1] https://www.youtube.com/watch?v=8e6BIkKBZpg

[2] https://i.imgur.com/oGnXc6W.png

edit I know you commented again but it's got that "* * *" thing again:

>>37130675

https://archive.is/Eov7z

replies(2): >>altair+t4 >>dang+7c
4. predic+m3[view] [source] 2023-08-15 05:41:37
>>rhaksw+(OP)
There's a lot of user hostile moderation practices that occur on this site, manual and automatic. They're not often, or really at all, discussed. Some of them don't work well, and haven't for as long as they've existed.
replies(2): >>dang+Uc >>dotanc+Ce
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5. vasco+t3[view] [source] [discussion] 2023-08-15 05:43:47
>>altair+o1
> Suggestions welcome

"This domain is not allowed on HN" as an error message upon submission.

replies(2): >>altair+X3 >>djur+X4
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6. altair+X3[view] [source] [discussion] 2023-08-15 05:48:16
>>vasco+t3
That’s not going to work, because now that’s an API for spammers to bulk process against a domain list. The only available API must be human communication to the mod team, or the spammers will overcome it with automation.
replies(2): >>vasco+m5 >>dontup+ML3
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7. altair+t4[view] [source] [discussion] 2023-08-15 05:52:08
>>rhaksw+g3
There’s a protection system in place that can result in that; I don’t have the details at hand (since I’m not associated with HN/YC) but I remember seeing it once before on a highly contentious post, and an email to the mods helped explain/correct whatever was up.
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8. djur+X4[view] [source] [discussion] 2023-08-15 05:58:35
>>vasco+t3
That encourages switching to another domain for spammy submissions.
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9. vasco+m5[view] [source] [discussion] 2023-08-15 06:02:18
>>altair+X3
Spammers can already do that API call and see if the domain shows up. This only puts human users at the same level of consideration as spammer automation.
replies(1): >>altair+26
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10. altair+26[view] [source] [discussion] 2023-08-15 06:12:44
>>vasco+m5
Seriously dedicated spammers can, yes! But antispam is about reducing the noise threshold, and eliminating low-effort spam opportunities that can be done to a single HTTP endpoint with a bash script is a big win. Simply having to access two pages is already too much to bother with for the vast majority.
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11. dang+7c[view] [source] [discussion] 2023-08-15 07:17:35
>>rhaksw+g3
It's not a ban. It appears when the user has 'delay' in their profile set to N minutes and N minutes haven't elapsed yet. We should probably make this more explicit.

Re the 'delay' setting see https://news.ycombinator.com/newsfaq.html.

replies(1): >>altair+VZ
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12. dang+Uc[view] [source] [discussion] 2023-08-15 07:28:10
>>predic+m3
I don't want us to be user hostile. Can you link to some examples?
replies(1): >>johngl+OO
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13. dotanc+Ce[view] [source] [discussion] 2023-08-15 07:47:26
>>predic+m3
I've twice had some "user hostile moderation practice" used against me on HN. Both times an email to the right person cleared it up - and one of those times in fact I had crossed a boundary that I shouldn't have crossed. Any long-time community member here knows what to do.
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14. johngl+OO[view] [source] [discussion] 2023-08-15 13:10:35
>>dang+Uc
I would consider any moderation action that isn't visible to users to be user hostile.

If you're going to censor someone, you owe it to them to be honest about what you're doing to them.

replies(4): >>DamonH+Rx1 >>yownie+8J1 >>nunez+zx2 >>hk__2+II3
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15. altair+VZ[view] [source] [discussion] 2023-08-15 14:10:51
>>dang+7c
Ah, that makes sense. Thanks!
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16. DamonH+Rx1[view] [source] [discussion] 2023-08-15 17:00:33
>>johngl+OO
You possibly haven't experienced how devious and determined and dishonest and unpleasant some bad actors are, including SPAMmers.

(Even when doing the RightThing(TM) would probably be easier...)

And, BTW, I occasionally get blocked by the mechanisms here, even though not doing anything bad, but understand that there is a trade-off.

replies(1): >>johngl+FK1
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17. yownie+8J1[view] [source] [discussion] 2023-08-15 17:48:56
>>johngl+OO
>If you're going to censor someone

unless HN is suddenly the government what you've misnomered is moderation, not censorship. Calling censorship just exaggerates your opinion and makes you look unhinged. It's a private website not national news.

replies(1): >>johngl+yK1
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18. johngl+yK1[view] [source] [discussion] 2023-08-15 17:55:22
>>yownie+8J1
Censorship is not limited to who does it.
replies(2): >>hdjjhh+WL1 >>simonw+sT1
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19. johngl+FK1[view] [source] [discussion] 2023-08-15 17:56:01
>>DamonH+Rx1
I am fully aware of the issue.

That's one of the costs with having a public website.

replies(3): >>simonw+mT1 >>dang+hU1 >>DamonH+Fr2
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20. hdjjhh+WL1[view] [source] [discussion] 2023-08-15 18:02:22
>>johngl+yK1
So please explain the difference between censorship and moderation.
replies(3): >>yownie+QV1 >>93po+wa2 >>miki12+Qi2
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21. simonw+mT1[view] [source] [discussion] 2023-08-15 18:45:09
>>johngl+FK1
The HN moderation policies are clearly effective, because the site is mostly full of useful information that attracts a wide audience of readers.

I really like this take on moderation:

"The essential truth of every social network is that the product is content moderation, and everyone hates the people who decide how content moderation works. Content moderation is what Twitter makes — it is the thing that defines the user experience."

From Nilay Patel in https://www.theverge.com/2022/10/28/23428132/elon-musk-twitt...

replies(1): >>DamonH+iz2
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22. simonw+sT1[view] [source] [discussion] 2023-08-15 18:45:41
>>johngl+yK1
Is deleting spam censorship?
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23. dang+hU1[view] [source] [discussion] 2023-08-15 18:50:50
>>johngl+FK1
I agree with you both. The only thing I'd add is that it's a tradeoff - if we do it this way, it's only because the alternative would be even more user-hostile.
replies(1): >>93po+M92
24. dredmo+HU1[view] [source] 2023-08-15 18:52:50
>>rhaksw+(OP)
HN operates, based on a number of reasons, on numerous dynamics of friction and nudges. Mostly for the better. I've had my disagreements about things in the past, though as I watch the site and have studied it (particularly over the past few months, see: <>>36843900 >) I mostly agree with it.

The parts that don't work especially well, most particularly discussion of difficult-but-important topics (in my view) ... have also been acknowledged by its creator pg (Paul Graham) and mods (publicly, dang, though there are a few others).

In general: if you submit a story and it doesn't go well, drop a note to the moderators: hn@ycombinator.com. They typically reply within a few hours, perhaps a day or if things are busy or for complex.

You can verify that a submission did or didn't go through by checking on the link from an unauthenticated (logged-out) session.

replies(1): >>rhaksw+5E2
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25. yownie+QV1[view] [source] [discussion] 2023-08-15 18:58:55
>>hdjjhh+WL1
public versus privately owned forum.
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26. 93po+M92[view] [source] [discussion] 2023-08-15 20:06:20
>>dang+hU1
Does HN ever show a user that their comment was submitted, but the comment is not visible for anyone else? Or it’s not visible for most people? Without having the flagged tag
replies(1): >>dredmo+Vc2
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27. 93po+wa2[view] [source] [discussion] 2023-08-15 20:09:49
>>hdjjhh+WL1
In my head, censorship is the removal of an idea that is offensive to a particular ideology but isn’t objectively harmful.

Moderation is the removal of content that objectively doesn’t belong in context, eg spam

Obviously that moderation definition is nuanced bc some could argue that Marxist ideas don’t belong in the context of a site with a foundation in startups. And indeed Marxist ideas often get flagged here

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28. dredmo+Vc2[view] [source] [discussion] 2023-08-15 20:23:45
>>93po+M92
Indirectly: <>>37137757 >

I suppose a sufficiently motivated spammer might incorporate that as a submission workflow check.

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29. miki12+Qi2[view] [source] [discussion] 2023-08-15 21:03:11
>>hdjjhh+WL1
I like Scott Alexander's definition[1]. Quoting directly:

> Moderation is the normal business activity of ensuring that your customers like using your product. If a customer doesn’t want to receive harassing messages, or to be exposed to disinformation, then a business can provide them the service of a harassment-and-disinformation-free platform.

> Censorship is the abnormal activity of ensuring that people in power approve of the information on your platform, regardless of what your customers want. If the sender wants to send a message and the receiver wants to receive it, but some third party bans the exchange of information, that’s censorship.

Censorship is somewhat subjective, something that you might find offensive and want moderated might not be considered so by others. Therefore, Alexander further argues that the simplest mechanism that turns censorship into moderation is a switch that, when enabled, lets you see the banned content, which is exactly what HN does. Alexander further argues that there are kinds of censorship that aren't necessarily bad, by this definition, disallowing pedophiles from sharing child porn with each other is censorship, but it's something that we should still do.

[1] https://astralcodexten.substack.com/p/moderation-is-differen...

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30. DamonH+Fr2[view] [source] [discussion] 2023-08-15 21:57:48
>>johngl+FK1
And that cost is so high that over the ~25Y+* that I have been running my own sites I have not had UGC on any of them, other then a very brief experiment, which showed me what utter relentless turds the bad actors can be.

Operators of public sites should NOT have to pay that tax. So you are best are not fully aware of the actual cost, IMHO.

Congrats to HN for striking a reasonable pragmatic balance.

*I had some of the first live (non-academic) Internet connectivity in the UK, and the very very first packets were hacking attempts...

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31. nunez+zx2[view] [source] [discussion] 2023-08-15 22:35:48
>>johngl+OO
If it's visible, it can be worked around.

Blame the trolls that prevent us from having nice things.

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32. DamonH+iz2[view] [source] [discussion] 2023-08-15 22:47:01
>>simonw+mT1
We may not all be fans of Musk at the moment, but one of his observations about PayPal was that its job was not especially about payments because that bit was easy, it was about preventing fraud. And as the ex-director of a small payments system (e-money issuer), I agree. The bit which everyone outside the system doesn't realise is the hard bit is dealing with all the bad actors.
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33. rhaksw+5E2[view] [source] [discussion] 2023-08-15 23:16:22
>>dredmo+HU1
> if you submit a story and it doesn't go well, drop a note to the moderators

> You can verify that a submission did or didn't go through by checking on the link from an unauthenticated (logged-out) session.

Trustful users do not think to do this, and it would not be necessary if the system did not keep the mod action secret.

replies(1): >>dredmo+qR2
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34. dredmo+qR2[view] [source] [discussion] 2023-08-16 00:53:16
>>rhaksw+5E2
Trustful souls may not.

Those who have been advised to do so, through the Guidelines, FAQ, comments, or moderator notes, do, to their advantage.

(I'd had a submission shadowbanned as it came from the notoriously flameworthy site LinkedIn a month or few back. I noticed this, emailed the mods, and got that post un-banned. Just to note that the process is in place, and does work.)

replies(1): >>rhaksw+lS2
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35. rhaksw+lS2[view] [source] [discussion] 2023-08-16 01:00:43
>>dredmo+qR2
You don't see the harm of elbowing out trustful people from the public square?
replies(1): >>dredmo+363
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36. dredmo+363[view] [source] [discussion] 2023-08-16 02:46:13
>>rhaksw+lS2
What we do is try to educate them and loop them back in.

I've done this on multiple occasions, e.g.: <>>36191005 >

As I commented above, HN operates through indirect and oblique means. Ultimately it is is a social site managed through culture. And the way that this culture is expressed and communicated is largely through various communications --- the site FAQ and guidelines, dang's very, very, very many moderation comments. Searching for his comments with "please" is a good way to find those, though you can simply browse his comment history:

- "please" by dang: <https://hn.algolia.com/?dateRange=pastYear&page=0&prefix=tru...>

- dang's comment history: <https://news.ycombinator.com/threads?id=dang>

Yes, it means that people's feelings get hurt. I started off here (a dozen years ago) feeling somewhat the outsider. I've come to understand and appreciate the site. It's maintained both operation and quality for some sixteen years, which is an amazing run. If you go back through history, say, a decade ago, quality and topicality of both posts and discussions are remarkably stable: <https://news.ycombinator.com/front?day=2013-08-14>.

If you do have further concerns, raise them with dang via email: <hn@ycombinator.com> He does respond, he's quite patient, might take a day or two for a more complex issue, but it will happen.

And yes, it's slow, inefficient, and lossy. But, again as the site's history shows, it mostly just works, and changing that would be a glaring case of Chesterton's Fence: <https://hn.algolia.com/?q=chesterton%27s+fence>.

replies(1): >>rhaksw+N83
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37. rhaksw+N83[view] [source] [discussion] 2023-08-16 03:14:03
>>dredmo+363
> What we do is try to educate them and loop them back in.

But that's selective education. You don't do it for every shadow moderated comment. The trend is still that shadow moderation more often disadvantages trustful users. Will you acknowledge that harm?

Over 50% of Reddit users have a removed comment in their recent history that they likely were not told about. When shadow moderation is in play, abuse runs rampant among both mods and users. Both find more and more reasons to distrust each other.

replies(1): >>dredmo+gA4
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38. hk__2+II3[view] [source] [discussion] 2023-08-16 09:38:18
>>johngl+OO
Shadow banning is one of the most effective ways to fight spam and harassment. Not being "honest" with spammers and harassers can often be a good thing.
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39. dontup+ML3[view] [source] [discussion] 2023-08-16 10:04:00
>>altair+X3
That's trivial to figure out.

It's quite possible the reason the list isn't public is because it would give away information about what thought is allowed and what thought isn't.

replies(1): >>altair+dY4
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40. dredmo+gA4[view] [source] [discussion] 2023-08-16 14:53:43
>>rhaksw+N83
What alternative(s) do you propose?

How do you think spammers and abusers will exploit those options?

Again: HN works in general, and the historical record strongly confirms this, especially as compared with alternative platforms, Reddit included, which seems to be suffering its own failure modes presently.

replies(1): >>rhaksw+PS5
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41. altair+dY4[view] [source] [discussion] 2023-08-16 16:28:07
>>dontup+ML3
> That’s trivial to figure out.

Elaborate.

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42. rhaksw+PS5[view] [source] [discussion] 2023-08-16 20:11:15
>>dredmo+gA4
> What alternative(s) do you propose?

A forum should not do things that elbow out trustful people.

That means, don't lie to authors about their actioned content. Forums should show authors the same view that moderators get. If a post has been removed, de-amplified, or otherwise altered in the view for other users, then the forum should indicate that to the post's author.

> How do you think spammers and abusers will exploit those options?

Spammers already get around and exploit all of Reddit's secretive measures. Mods regularly post to r/ModSupport about how users have circumvented bans. Now they're asking forums to require ID [1].

Once shadow moderation exists on a forum, spammers can then create their own popular groups that remove truthful content.

Forums that implement shadow moderation are not belling cats. They sharpen cats' claws.

[1] https://twitter.com/rhaksw/status/1689887293002379264

replies(1): >>dredmo+v16
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43. dredmo+v16[view] [source] [discussion] 2023-08-16 20:47:00
>>rhaksw+PS5
Your first three points are blind assertions without supporting justification or basis. All have been 1) identified as known issues for spammers (e.g., HN used to publish its block list, it no longer does, based on observed response, which mirrors experiences at many other sites), and 2) the workarounds given. You don't accept either the fact of the first or the utility of the 2nd, however you're on parlous ground in doing so.

The fact that some spammers overcome some countermeasures in no way demonstrates that:

- All spammers overcome all countermeasures.

- That spam wouldn't be far worse without those countermeasures.[1]

- That removing such blocks and practices would improve overall site quality.

I've long experience online (going on 40 years), I've designed content moderation systems, served in ops roles on multi-million-member social networks, and done analysis of several extant networks (Google+, Ello, and Hacker News, amongst them), as well as observed what happens, and does and doesn't work, across many others.

Your quest may be well-intentioned, but it's exceedingly poorly conceived.

________________________________

Notes:

1. This is the eternal conflict of preventive measures and demonstrating efficacy. Proving that adverse circumstances would have occurred in the absence of prophilactic action is of necessity proving a counterfactual. Absent some testing regime (and even then) there's little evidence to provide. The fire that didn't happen, the deaths that didn't occur, the thefts that weren't realised, etc. HN could publish information on total submissions and automated rejections. There's the inherent problem as well of classifying submitters. Even long-lived accounts get banned (search: <https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...>). Content moderation isn't a comic-book superhero saga where orientation of the good guys and bad guys is obvious. (Great comment on this: <>>26619006 >).

Real life is complicated. People are shades of grey, not black or white. They change over time: "Die a hero or live long enough to become a villian." Credentials get co-opted. And for most accounts, courtesy of long-tail distributions, data are exceedingly thin: about half of all HN front-page stories come from accounts with only one submission in the Front Page archive, based on my own analysis of same. They may have a broader submission history, yes, but the same distribution applies there where many, and almost always most submissions come from people with painfully thin history on which to judge them. And that's assuming that the tools for doing said judging are developed.

replies(1): >>rhaksw+m76
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44. rhaksw+m76[view] [source] [discussion] 2023-08-16 21:13:10
>>dredmo+v16
> Your first three points are blind assertions without supporting justification or basis.

You asked me for an alternative and I gave one.

You yourself have expressed concern over HN silently re-weighting topics [1].

You don't see transparent moderation as a solution to that?

> The fact that some spammers overcome some countermeasures in no way demonstrates that...

Once a spammer knows the system he can create infinite amounts of content. When a forum keeps mod actions secret, that benefits a handful of people.

We already established that secrecy elbows out trustful people, right? Or, do you dispute that? I've answered many of your questions. Please answer this one of mine.

> That removing such blocks and practices would improve overall site quality.

To clarify my own shade of grey, I do not support shadow moderation. I support transparent-to-the-author content moderation. I also support the legal right for forums to implement shadow moderation.

[1] >>36435312

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