Effective communication requires effort, but many people speak impulsively and fail to convey what they actually mean. If someone is unable to clearly express themselves without being misunderstood then either their thoughts need to be distilled further or the statement needs to be carefully worded.
If I am not responsible for how people interpret my words, who is?
I am deeply aggrieved by your clear insinuation that your parent comment is a dim-witted noodlehead.
But distilling an idea can take lots of time. In the startup partner scenario, one want quick, honest feedback and start the discussion to refine the idea.
Holding up ideas from your partner is... Less then ideal.
Personal example. A friend mentioned that a new hire at her work didn't have to go through as much interview training as her, and she was wondering if she should take offense. If she were a guy, I would have said something along the lines of "come on, 'amount of interview training' isn't a real status marker, you're getting worked up over nothing". But I strive to be an effective communicator, so I couldn't just bluntly refute her feelings like that; it'd sound like I'm denying the very real ways that women can be subtly mistreated in the workplace. Instead I clammed up, and she ended up deciding to file an HR complaint, which is unlikely to have a positive impact on her career.
Is there any way I could have told her what I thought without being misunderstood? Sure, maybe, if we'd had 30 minutes to sit down and talk about a bunch of abstract principles. Is there a strategy that would have fit inside the 30 seconds of conversation we had on the topic? I don't think so.
We'll simplify down to three elements: the serialization process, the communication medium, and the deserializatiom process.
The serialization process is our speaker. How well can we represent our data in a line protocol? Do we lose fine details, maybe data types get converted? Do things get entirely mistranslated, like a zero value becoming a null? A speaker can do a poor job converting their thoughts (data) into words (serialization format).
The medium is how the data gets exchanged. Maybe details are lost (again) via headers being stripped, or sourced getting over written. People can lose a lot of information based on medium as well, in particular text based communication, different cultural context, or just a noisy room.
Finally, there's deserialization. No matter how well formed your line protocol, how reliable your medium, the receiver can have a library that incorrectly decodes the data. Ints can become strings, zeros can become nulls, formatting can be lost.
So, as you said the speaker is responsible for being thoughtful and careful, but even if they are the listener can get the wrong message due to their own flaws or even just circumstances. And that is leaving aside intentional misrepresentation, which is a problems unto itself.
Not everyone that you speak to is objective or level headed.
Maybe they're low-sugar and crashing. Maybe their dog just died.
You have absolutely no way to prepare for all of the ways someone will be ill-equpped to handle their day. And this is probably a high percentage of people at any given time.
But we can't afford a society where everyone treads on egg shells.
If that is the case, then it doesn’t invalidate what I’m saying. I’m not saying it’s impossible to create unambiguous statements. What we’re talking about here is complex conversational speech, especially in regards to sensitive topics that people feel strongly about. And specifically, we’re talking about the usage of such speech in everyday interactions, in which words have to be formed on the fly at a rapid pace.
I'm agreeing with you.
Not really. We have a responsibility for the effects of our actions. There is a practical limit to how far we can take worrying about those effects, but that doesn't mean the responsibility goes away.
The same is true for considering how different audiences will interpret your words. You have a responsibility do take those interpretations into consideration but there is a practical limit to how far it can be taken.
However, I believe the listener shares some of the responsibility to consider other (possibly more generous) interpretations beyond their initial reaction.
If both parties do this, is is remarkable how quickly disputes get resolved. If neither party does this, a conversation accomplishes nothing.
Doesn't it? I might sneeze and inadvertantly cause a typhoon in Malaysia through the butterfly effect but I can't possibly know or predict that, so how can I take responsibility for it? What does "responsibility" even mean if it's practically outside of your control?
I would argue that the limits of our responsibility are defined by practical limitations. We can't take responsibility for accidental negatives, any more than we can take credit for accidental positives. If you tried to account for your entire impact on the universe, regardless of the practicality, you'd be paralysed with indecision.
"Be conservative in what you send, be liberal in what you accept"
It seems to me this can defuse some communication issues between people too
Others too.
First because "Effective communication requires effort" from BOTH sides.
And also because others can deliberately misinterpret your words for their own gain, or because they're biased, or because they've been primed by factors outside your control, or for lots of other reasons...
>If someone is unable to clearly express themselves without being misunderstood
That has been the case for everybody for the entirety of history.
There are better or worse ways to express something, but there's no foolproof way to express even the simplest thing in a way that you "wont be misunderstood".
Sometimes even saying "yes" or "no" with the wrong tone (or what the other person perceives as the wrong tone) can be misunderstood.
If you can lose your job because someone misinterpreted what you said (or chose to misinterpret something clear), then that "practical limit" can get quite high...
>If both parties do this, is is remarkable how quickly disputes get resolved. If neither party does this, a conversation accomplishes nothing.
Well, if every person loved each other, then there would be no crime either!
Of course the problem with this is that the facade will crumble at some point because the person doesn't exist.
Put differently, expectation is half of sensing. That insight goes back at least as far as Helmholtz.
What about: "I personally wouldn't have cared about that." -- then you didn't say what you thought she should do, instead just what you yourself would (not) have done.
And she could have used that as a data point when making her own decision.
And, optionally continue with: "you got more education than X, I wonder if that might as well mean that the company decided to invest more money in you, maybe a good thing for you. Maybe X could have filed a complaint about that as well"
This is backwards.
You have no control over how other people think, behave or react, let alone how they interpret your words.
Your words can be effective or ineffective conveyors of your thoughts. You are responsible for your words.
Your listeners can be effective or ineffective listeners. They are responsible for their interpretation.
However Brendan Fraser's character tries to phrase his wishes, the devil finds a way to mess him up.
The point is that the line for what you are and are not responsible for is a grey and fuzzy one that depends on the context the the decision, the magnitude of the decision, and your own capabilities as an agent.
My point is that the limitations of trying to understand how your words may be interpreted are similarly based in practical considerations.
Yes, but we only have control over our own side and have to make it as easy as possible for the receiver to do their part.
What I do believe is that as the speaker I have to do my very best to make sure the receiver can understand what I'm saying, they have to do their part too, of course.
If the speaker neglects to choose their words with sufficient care, or the receiver doesn't make an effort in their interpretation then the balance of understanding tips away from being 50/50 and chaos ensues.
Sibling comments mention all kinds of secondary factors such as mood, bad faith, bias, but these are clear violations resulting from the offending side not making the necessary effort to meet half-way.
> People can lose a lot of information based on medium as well ...[including] different cultural context...
Perhaps I missed what you mean?