zlacker

Amen.

I have had so many issues with orders from Amazon recently that they told me I’m on a watch list for returns and could have my account terminated.

I’ve been a customer for about 20 years with this account.

I’ll be shopping at other retailers now.

>>godzil+(OP)
Remember ~70% of their profit is AWS. The consumer business gives them massive revenues but costs dramatically more to operate.

>>godzil+(OP)
Have you actually been returning an unusual amount of stuff?

>>Camper+v6
They look at certain categories and punish you for their fraud. I got on the naughty list after returning 4 chromebooks.

Each had an issue as a result of Amazon’s shady practices. One was returned, sold as new. The replacement was defective.

So I ordered another model. First was damaged in transit. Second was a return that another OEMs charger.

I said “fuck this” and went to Best Buy, paid approximately the same price and had an actual, new, working Chromebook for my son.

>>godzil+(OP)
If you had asked me five years ago if I'd be regularly ordering from walmart.com instead of amazon.com, I'd have thought it unlikely. But here I am -- I don't have to worry about counterfeits as long as it's sold & shipped by Walmart, and I can get same-day delivery (usually within an hour or two) for the cost of a tip. Their inventory is different (many more consumer staples, at better prices; many fewer random long-tail products), but it's replaced maybe 1/4 of my Amazon purchases. I also order from target.com once in a while; I never ever used to.

Amazon has not lost, but it is definitely losing its unique edge.

>>Camper+v6
My bet: Statistically, and adjusted for Amazon's relentless enshittification of the products they sell, he has not done that. But since Amazon's optimal strategy - short-term - is to just keep dialing up their shit, and dialing down their tolerance for people returning their shit...

>>Camper+v6
I am on a watch-list too because of a recent problem with a broken package with only one item out of two inside. It was clearly a too light packaging for a heavy item with sharp corners. The only other problem I had was a warranty claim 5 years ago.

My account is not closed (but they "reserve the right to close it" anytime). I am glad I have no kindle or DRM stuff...

I tried to get an explanation, but just got a robot email.

I will never buy there anymore. Even if some stuff are hard to find elsewhere

>>godzil+(OP)
>they told me I’m on a watch list for returns and could have my account terminated

Do they actually use such direct language? I received a passive-aggressive message from Amazon implying I was returning things too frequently (which was unfair IMHO; I had just returned three items that I had purchased as part of a bundle, but which might have made my return stats for the year look bad). But they haven't escalated it yet for me with more direct language.

>>pinko+X9
>>41304337 My first use of Walmart.com and I won’t be going back.

>>godzil+(OP)
Amazon seems to be solving this problem. I've noticed a lot of things I've ordered recently are non-returnable

>>pinko+X9
Out of sheer curiosity because it is such a different experience to mine, what are you shopping for online that you have so many returns?

>>bluedi+5k
Ive been caught out by this, very annoying, but if you open a support chat you can often get a refund

>>e40+3g
Worth noting that the comment you reply to calls out buying only "sold & shipped by Walmart" items, as opposed to those from other vendors like your case.

>>synthe+Fp
Fair. When I bought the item I wrote about, I had no idea it wasn't direct from Walmart. IMO, as bad as Amazon does, they make who you are buying from very clear.

>>dylan6+nn
I bought and returned: - Meta Quest headset / it arrived in a shipping box that was dented, with the quests product box damaged, and when I went to try it the system wouldn’t launch apps - a usb memory card reader that advertised support for older Sony memory sticks but wouldn’t read them - an electric kettle that burned my hand to pour water out of at a normal angle for use and despite high reviews on the product page

Those are three examples in the last couple of months…