zlacker

Did you need to chat with a bot for that? I've seen a worrying trend of companies creating what could be basic forms as "interactive" chat bots.

>>richbe+(OP)
It could be a form, but a custom one. You'd need someone to create the form, put it some on the website where people can find it. The bot already has a spot, no need for a new interface/form, it's easy enough to find and it's just a small update to the database powering the bot.

>>mrweas+q3
Easy for the company, maybe, but it puts me in the awkward position of having to roleplay with a robot.

>>richbe+(OP)
Yes, it required me to chat with a bot to do the process. It could have been a form but some of the choices for which recalled products and how many of each recalled product would have likely made the form rather convoluted.

Chat bots like this, where basically they're executing a wizard type questionnaire seem totally reasonable to me. It's approachable to a wide audience, only asks you one question at a time in a clear way, and can easily be executed on a mobile device or normal computer.

>>pavel_+C4
Better to waste the customers time than your own money.

That sounds like it belongs in the Ferengis "Rules of Acquisition".

>>mrweas+B7
Keep wasting their time, and soon you won't have much money.

>>bradfa+L4
> It could have been a form but some of the choices for which recalled products and how many of each recalled product would have likely made the form rather convoluted.

I'm not sure I understand how a chat bot is better in this case. This sounds exactly what a form is for, and you can have multi-step forms or wizards.

Incidentally, a ubiquitous feature in with forms that I seldom see on chat bots is the ability to return to an earlier question and change your answer.