zlacker

>>isp+(OP)
I never understand people who engage with chat bots as customer service.

I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.

But it's the only approach that gets anything done. Talking to a human.

Robots a a cruel joke on customers.

>>Michae+kd
I chatted with a chat bot this morning for getting reimbursed for a recalled product. It went fine. It was quick and easy. Chat bots type a lot faster than call center pay-grade humans.

>>bradfa+Dd
Did you need to chat with a bot for that? I've seen a worrying trend of companies creating what could be basic forms as "interactive" chat bots.

>>richbe+ce
It could be a form, but a custom one. You'd need someone to create the form, put it some on the website where people can find it. The bot already has a spot, no need for a new interface/form, it's easy enough to find and it's just a small update to the database powering the bot.

>>mrweas+Ch
Easy for the company, maybe, but it puts me in the awkward position of having to roleplay with a robot.

>>pavel_+Oi
Better to waste the customers time than your own money.

That sounds like it belongs in the Ferengis "Rules of Acquisition".