As far as I can determine, the last deliberate interaction I had with Triplebyte was in May 2020, when I got an email with your name and address on it saying that my profile was about to be made public, and I replied the following day asking you to delete my account. (I assume you never saw that email, and in any case I never bothered to follow up on it through other channels.)
(EDIT: on closer inspection, the reply with my account deletion request went to candidate.support@triplebyte.com, not to you personally.)
I don't recall ever logging into my Triplebyte account between then and yesterday, and I couldn't find any evidence of doing so in my browser or search history. I guess that's your word against mine, but if you have reason to believe I'm mistaken, you're welcome to send it to me privately.
> The support response you received was incorrect
I'm very curious as to where the incorrect information came from, then.
I'm going to have our support team get back in touch with you via email for further details here. Can you reply here if you haven't been able to do at least one round of back-and-forth with them within the next day or so?
Nope. Just to show that I'm not yanking your chain, this is the email I'm referring to: https://imgur.com/2FpAiik
The redacted name and email address are exactly the same as when I contacted you yesterday.
To be clear, I'm not trying to criticize you for not taking action on this message, because for all I know it could have gotten dropped by a mail server along the way. I'm just using it to illustrate the fact that I wasn't even aware that I still had an active Triplebyte account, so I find it implausible that I logged in, set my profile to public, and then completely forgot about it.
> Can you reply here if you haven't been able to do at least one round of back-and-forth with them within the next day or so?
Sure, will do.
Yeah, of course. Totally fair.
(Further comms via email)
> As mentioned on HackerNews, we cannot locate any emails from you before today. After getting in touch with the product team, I realized I had made a mistake. Upon doing a bit of digging on the back end, you set your profile set to be visible in 2019 prior to the 2020 events.
I guess I can't concretely disprove this story, but I have a really hard time buying it. I don't remember even being given the option to make my profile public when I tried out Triplebyte in 2019. To back up my recollection, the messages that they sent out about the "public profiles" feature in 2020 described it pretty unequivocally as a new feature that hadn't existed previously. Archived versions of Triplebyte's FAQ from 2019/2020 make no mention of it; they only talk about the ability to be matched with companies after completing a full interview with Triplebyte (which I never did).
And if the person who initially responded to me truly did just make a mistake, that would certainly be no big deal -- but it seems like an oddly specific and convenient mistake to make.
I responded about 24 hours ago saying why I found these explanations unconvincing, and haven't heard back. I'm posting here not to try to pressure Triplebyte into a response, but because (a) I don't know how much longer this thread will stay open to new comments, and (b) I don't really think it's likely that I'll get any further closure about this issue, so I don't plan to spend any more of my time and energy on it. People are welcome to read the discussion and judge for themselves.
> To back up my recollection, the messages that they sent out about the "public profiles" feature in 2020 described it pretty unequivocally as a new feature that hadn't existed previously.
The "public" profiles we announced (and rolled back) at the time were distinct from the visible-to-Triplebyte-subscriber-companies profiles we have today (and had in late 2019). "Visible" is doing double-duty here between public-to-the-internet (which we never ended up doing) and visible-on-our-platform (which predated the 2020 announcement).