zlacker

We have no record of such an email under either the email on your account or your name (and we checked and we do have records of other emails in the same time window, including many other people who emailed us at the time for the same reason you did). I'm not sure why (have you perhaps changed your name or email since?).

I'm going to have our support team get back in touch with you via email for further details here. Can you reply here if you haven't been able to do at least one round of back-and-forth with them within the next day or so?

>>rachof+(OP)
> have you perhaps changed your name or email since?

Nope. Just to show that I'm not yanking your chain, this is the email I'm referring to: https://imgur.com/2FpAiik

The redacted name and email address are exactly the same as when I contacted you yesterday.

To be clear, I'm not trying to criticize you for not taking action on this message, because for all I know it could have gotten dropped by a mail server along the way. I'm just using it to illustrate the fact that I wasn't even aware that I still had an active Triplebyte account, so I find it implausible that I logged in, set my profile to public, and then completely forgot about it.

> Can you reply here if you haven't been able to do at least one round of back-and-forth with them within the next day or so?

Sure, will do.

>>terafl+l1
> To be clear, I'm not trying to criticize you for not taking action on this message, because for all I know it could have gotten dropped by a mail server along the way. I'm just using it to illustrate the fact that I wasn't even aware that I still had an active Triplebyte account, so I find it implausible that I logged in, set my profile to public, and then completely forgot about it.

Yeah, of course. Totally fair.

(Further comms via email)