zlacker

>>terafl+(OP)
I’m the CEO of Triplebyte. I just looked into this, and we are not automatically making anyone's profile public without their consent. OP, it looks like you had set your profile to be visible some time ago (I can provide details via email but won’t here for privacy purposes), and just hadn’t gotten a message until now. The support response you received was incorrect; you weren’t affected by any recent changes to the site.

Since there wasn’t anything broken on our end, there shouldn’t be anyone else impacted by this. But as part of making sure that OP wasn’t visible by mistake, I had my team double-checked to make sure our previous fix from last year was properly retroactive. It was.

More generally, I don't think that tricking anyone is a viable way for us to run a business. We’re trying to create a marketplace that can open opportunities for engineers who wouldn’t otherwise have them, and we need the trust of engineers in order to do that.

>>ammon+3A
Thanks for responding.

As far as I can determine, the last deliberate interaction I had with Triplebyte was in May 2020, when I got an email with your name and address on it saying that my profile was about to be made public, and I replied the following day asking you to delete my account. (I assume you never saw that email, and in any case I never bothered to follow up on it through other channels.)

(EDIT: on closer inspection, the reply with my account deletion request went to candidate.support@triplebyte.com, not to you personally.)

I don't recall ever logging into my Triplebyte account between then and yesterday, and I couldn't find any evidence of doing so in my browser or search history. I guess that's your word against mine, but if you have reason to believe I'm mistaken, you're welcome to send it to me privately.

> The support response you received was incorrect

I'm very curious as to where the incorrect information came from, then.

>>terafl+vF
We have no record of such an email under either the email on your account or your name (and we checked and we do have records of other emails in the same time window, including many other people who emailed us at the time for the same reason you did). I'm not sure why (have you perhaps changed your name or email since?).

I'm going to have our support team get back in touch with you via email for further details here. Can you reply here if you haven't been able to do at least one round of back-and-forth with them within the next day or so?

>>rachof+oH
> have you perhaps changed your name or email since?

Nope. Just to show that I'm not yanking your chain, this is the email I'm referring to: https://imgur.com/2FpAiik

The redacted name and email address are exactly the same as when I contacted you yesterday.

To be clear, I'm not trying to criticize you for not taking action on this message, because for all I know it could have gotten dropped by a mail server along the way. I'm just using it to illustrate the fact that I wasn't even aware that I still had an active Triplebyte account, so I find it implausible that I logged in, set my profile to public, and then completely forgot about it.

> Can you reply here if you haven't been able to do at least one round of back-and-forth with them within the next day or so?

Sure, will do.