zlacker

Google Cloud actually has pretty good and reachable support including by phone in case you have login issues.

>>gundmc+(OP)
How much money should I waste into Google Cloud to have good support for my Google account ?

>>gundmc+(OP)
It has pretty good support _today_. Who knows what will change with Google tomorrow given its track record? Amazon otoh has been exactly consistent in its customer support starting from amazon.com till AWS.

>>gundmc+(OP)
Not for everyone: https://news.ycombinator.com/item?id=17431609

From the comments:

> Because of a keyword monitor picked up by their auto-moderation bot our entire project was shut down immediately

>>gundmc+(OP)
What if my Google Cloud account gets nuked because of something not related to it? Can I still contact the Cloud support to get my account back open again?

>>ramraj+p3
This is a bizarrely biased view. There are no shortage of nightmare testimonials out there for Amazon customer service, unfairly banned accounts, and all of that.

Amazon might be slightly better than Google with regards to finding a person to speak with, but, not any better with finding a person who can do anything when you've been wronged.

That said, it seems that "Amazon" and "AWS" have entirely separately run customer service organizations. I have no reason to believe GCP customer relationships are managed in anyway resembling the way they manage their cattle on their free services where the user is the product anyway. Why would they?

>>theshr+i6
The answer is that you don't have it entirely dependent on your account. You have a business account with an account manager, and while any one dev who's linked to your account may get banned, your account shouldn't, or at the very least your account manager would be able to re-instate it because they know the relationship.

>>ztjio+m9
Despite the picture you're trying to point, generally my perception is that Amazon (both AWS and the retail) is known for the quality of its support, Google is known for having awful support.

I'm certain GCP has separate support, otherwise they wouldn't be able to compete with AWS.

>>ztjio+m9
It’s a matter of trust and credibility. Google has lost it for engineers, Amazon hasn’t. Trying to come up with arguments against an emotional position is pointless.

>>ztjio+m9
Personal experience has been the absolute opposite, and so has been what I've read. Please check hn history for no of times AWS customer service was said to be bad vs google

>>ashton+M11
Every company has incidents of customer support nightmares, But only Google ends up at the top of HN on a monthly basis.

>>george+oL2
This is exactly my point. Trust and distrust aren’t logical positions, they’re opinions based on emotions. You can’t come up with a slide deck to explain why you should trust Google any more than you could use numbers to convince your spouse to trust you.

Fundamentally, Google has spent its credibility with this crowd, and that’s not something that can be reasoned against. What Google needs to do is put the effort in to re-earn trust, which it clearly is not doing.