zlacker

>>benhur+(OP)
The company I work for has banned the use of Google Cloud due to how they treat their Play Store developers, in particular that there never seems to be any human being that you can talk to and find out what you need to do to fix the situation. We do not want the same to occur to our servers or if there is an overflow from Play Store ban to GCP etc.

>>euph0r+y3
Google Cloud actually has pretty good and reachable support including by phone in case you have login issues.

>>gundmc+a8
It has pretty good support _today_. Who knows what will change with Google tomorrow given its track record? Amazon otoh has been exactly consistent in its customer support starting from amazon.com till AWS.

>>ramraj+zb
This is a bizarrely biased view. There are no shortage of nightmare testimonials out there for Amazon customer service, unfairly banned accounts, and all of that.

Amazon might be slightly better than Google with regards to finding a person to speak with, but, not any better with finding a person who can do anything when you've been wronged.

That said, it seems that "Amazon" and "AWS" have entirely separately run customer service organizations. I have no reason to believe GCP customer relationships are managed in anyway resembling the way they manage their cattle on their free services where the user is the product anyway. Why would they?

>>ztjio+wh
It’s a matter of trust and credibility. Google has lost it for engineers, Amazon hasn’t. Trying to come up with arguments against an emotional position is pointless.

>>ashton+W91
Every company has incidents of customer support nightmares, But only Google ends up at the top of HN on a monthly basis.

>>george+yT2
This is exactly my point. Trust and distrust aren’t logical positions, they’re opinions based on emotions. You can’t come up with a slide deck to explain why you should trust Google any more than you could use numbers to convince your spouse to trust you.

Fundamentally, Google has spent its credibility with this crowd, and that’s not something that can be reasoned against. What Google needs to do is put the effort in to re-earn trust, which it clearly is not doing.