zlacker

>>benhur+(OP)
The company I work for has banned the use of Google Cloud due to how they treat their Play Store developers, in particular that there never seems to be any human being that you can talk to and find out what you need to do to fix the situation. We do not want the same to occur to our servers or if there is an overflow from Play Store ban to GCP etc.

>>euph0r+y3
Google Cloud actually has pretty good and reachable support including by phone in case you have login issues.

>>gundmc+a8
It has pretty good support _today_. Who knows what will change with Google tomorrow given its track record? Amazon otoh has been exactly consistent in its customer support starting from amazon.com till AWS.

>>ramraj+zb
This is a bizarrely biased view. There are no shortage of nightmare testimonials out there for Amazon customer service, unfairly banned accounts, and all of that.

Amazon might be slightly better than Google with regards to finding a person to speak with, but, not any better with finding a person who can do anything when you've been wronged.

That said, it seems that "Amazon" and "AWS" have entirely separately run customer service organizations. I have no reason to believe GCP customer relationships are managed in anyway resembling the way they manage their cattle on their free services where the user is the product anyway. Why would they?

>>ztjio+wh
Despite the picture you're trying to point, generally my perception is that Amazon (both AWS and the retail) is known for the quality of its support, Google is known for having awful support.

I'm certain GCP has separate support, otherwise they wouldn't be able to compete with AWS.