I’ve talked to many non engineering managers that love Jira, love the reports, the way they can see work flows, do intake etc.
Engineers and even alot of engineering managers loathe it, largely, but I think we’re the collective afterthought
Also, FWIW, a lot of pain people have with Jira is self inflicted by the people who setup the instance and how it works, vs vanilla Jira
I only mean this all to be fair to Atlassian, that not all issues with Jira derive from anything they’re doing specifically