Most sane government agencies would make sure he knew and started following the required protocol so that he would be safe/competent the next time before putting him back on the street. Yet he again failed to do his job and follow protocol, and stood in front of a vehicle. Seems like repeat government/leadership/agent failure.
The quote is 'We live in a world where trained cops can panic and act on impulse, but untrained civilians must remain calm with a gun in their face.'. Random americans in unusual situations can't be expected to not stress/freak out, that is realistic human nature. That is why officers are trained and required as part of their job to never place themselves in front of vehicles.
It is on the trained officers, initiating the situation and experienced with it, to keep things under control. That is literally their job. The obligation shouldn't be on a mom that just dropped her kids at school that isn't the 'trained professional' in the scenario.