zlacker

Logistics is definitely Amazon's biggest moat. Second biggest would probably be their customer service.

>>jdiez1+(OP)
Customer service is just a bot, and anyone can have one of those

>>jdiez1+(OP)
Which, to be honest, has been downhill - amazon used to be super focused on customer satisfaction, but these days pretty much every interaction I've had with amazon makes me sad - pages of promoted products before I hit the product I'm actually searching for, account execs that don't seem to understand that they're their to fix problems not create them, and honestly AWS is lagging -- too many teams fighting for promotion by creating new services, nobody supporting or maintaining the plumbing.

I make most of my money supporting companies on AWS, but I've stopped recommending it to new shops largely for the same reasons - if you're not big enough for them to knock on your door, they won't answer when you knock on theirs.

>>dylan6+W6
What I mean by their customer service moat is that they can afford to give full refunds at the slightest inconvenience to the customer.

>>jdiez1+a8
I've never looked at the market place terms vendors agree to, but I can imagine return claw backs are a thing. Very similar to credit card merchant agreements for charge backs. A very lax return policy on Amazon doesn't have to be expensive to Amazon.

>>jdiez1+(OP)
What customer service? It's impossible to get a human

>>Heatra+jd
Where are you based? I just talked to a rep on the phone last week about a missing package (EU/DE). I've also had pretty frictionless interactions with CS over chat.

>>dylan6+o9
I'm not just talking about money. They can set whatever terms they like with vendors because selling on Amazon is a very attractive business for independent dropshippers etc.

>>jdiez1+ne
How about you describe what your thinking here is, because as of now all your doing is trying to counter my comments by saying "no". You're adding nothing to why you think the moat exists and no other online vendor can compete with it.

>>dylan6+Be
I don't have the inclination to hunt for evidence for you. I'm not saying other companies can't do it. But it will be hard because of the capital/scaling/network effect requirements that Amazon has today.

This is my opinion and I'm not trying to convince you of it. Have a nice day.