zlacker

That explanation is spot on. Japanese culture is indeed obsessed on perfection to the point it almost touches my Japanese nerve that "forms" outside Japan are just Word documents with brackets and underscores, that's just too casual! That's not what a form is(well, it is...)

> ... than a frictionless experience for the citizens.

And this is spot on as well. Most Japanese barely understand the need for that; seeking better experience is, basically, seen as a sign of weakness. Way more attention and cost are spared for preventing what are seen as improper and illegitimate, than seeking paths of least resistances or goals at all. Everyone's process people always.