There's little I hate more than watching game devs engage with and respond to vitriolic fuming. Communities try so hard to tell people not to shit on devs, to be polite, to engage calmly and rationally, and then a certain subset of devs see a shitty, cranky post or comment getting attention and just can't help but weigh in to defend themselves.
I understand the temptation, but it's deeply frustrating to see.