zlacker

> Chat bots type a lot faster than call center pay-grade humans.

Most chat bots I've interacted with have artificial delays and typing indicators that remove this one advantage in favour of instead gaslighting me about what I'm talking to.

>>danpal+(OP)
How do you tell the difference between an artificial delay and a slow API endpoint? Are we measuring all the response times and looking a distribution?

>>mlrtim+m4
A 10-20 second delay for a line or two of text feels artificial to me. Many chatbots now have the "..." pop up for a few periods within that time to suggest someone is typing as well.

Maybe they do have a really slow API, but those sort of response times are uncommon and when the chat window and everything else about it seems to be working much faster, I think it's a reasonable conclusion to draw that it's artificial.