I know I'm part of a dwindling customer base that still uses separate A/V gear and not just built-in streaming apps and a soundbar, but it seems like there would have still been a market for competent universal remotes that you could customize.
I hated how almost every generation of their remotes got harder to use and program compared to pre-Logitech Harmony. The Touch remotes were practically unusable because you had frequently used buttons in poor locations and a touch screen that you had to scroll through to find the correct soft touch button for that wasn't especially responsive, the old models with all hard buttons were vastly more usable.
But screw it. On the rare occasion I watch something that's not on my Shield (whose remote can control my receiver's volume with CEC), I just adjust the volume manually.
But let's not even get started on the pathetic state of the A/V receiver market, where you can't even get a receiver with A/B/C sets of speakers... despite advertising three zones.