Digging even a little into German history reveals why the whole digitalisation and bureaucracy situation is the way it is. In fact, it also shows a side that if one doesn't believe that our tech-centric disruption culture is a corruption of society and people, then one might actually be the one who is delusional. Remember, there's a whole class of people out there who depend heavily on things working the way they do - no so much for gain, but for the benefit that any 'digital' alternative may cripple them (e.g. many elderly, disabled, and poor members of society). To some, providing a secondary tool isn't simply an alternative, it's the first step towards a complete replacement of the thing they find more useful (a good example of this is 'cashless societies').