What you're saying is, frankly, very naive. If you think critically, you must realize the cognitive bias here. There's something like 2 million people riding the MTA every day and they statistically hardly ever have problems as extreme as the Penny/Neely situation. If you go on YouTube or Reddit, you'll see thousands of road rage incidents, and that's not stopping you from being pro-car. It's not acceptable that families have to be on alert when riding the subway and gov't should definitely work to improve the situation, but the same can be said about American roads. It would be amazing if the MTA could be as efficient/on time as the Tokyo system, or as pretty as the Stockholm stations, but the same is true for many aspects of public infrastructure across the US.