zlacker

Same situation: AirBnb bedbugs ruined our family vacation. They gave us a partial refund and paid for a night in a hotel but didn't cover the rest of our stay.

We were staying in a super touristy area during peak season, and the last minute hotel cost us $2000+ more than we had budgeted for the trip.

The host was completely non-responsive and our polite but negative review was removed by AirBnb. None of us have used AirBnb since.