zlacker

We found bed bugs and the best AirBNB would do is cancel and give us a $70 airbnb credit. The owner never answered our calls. Additionally they banned us for 2 days from Airbnb to quarantine but told us we should go to a hotel. It was a nightmare and cleaning all our clothes and luggage while finding a new place at midnight was very stressful.

>>Salgat+(OP)
Same situation: AirBnb bedbugs ruined our family vacation. They gave us a partial refund and paid for a night in a hotel but didn't cover the rest of our stay.

We were staying in a super touristy area during peak season, and the last minute hotel cost us $2000+ more than we had budgeted for the trip.

The host was completely non-responsive and our polite but negative review was removed by AirBnb. None of us have used AirBnb since.