It was their first time ever getting that kind of attention from a publisher and they screwed it up. That’s how I’ve interpreted it at least.
Information can’t be controlled, people aren’t stupid, and honesty goes a lot further to regain respect and patience... than some bullshit positive spin.
Sadly entrepreneurs and the business community cares more about pushing persuasion and clever tactics than merely being human and honest to your customers.
So agreed the iterative approach is excellent and dedication after getting panned in reviews is rare and should be encouraged... but their communication? Not so much.
Like it's understandable to me that a small software team would sell their big shot as something huge. It's the job of a publisher like Sony to keep consumers' expectations in check.
Hold the right people accountable lest it will also keep happening.