zlacker

Hi Ted.

This event seems to have been triggered from abuse complaints - and involved the registrar not reaching out to the client in question.

Curiously enough, I had a very similar incident with Namecheap last week: an unsubstantiated email (without subpoena, judge's order, or even validation of who actually sent the email) - was sent to namecheap abuse /alleging/ (correct, no proof) trademark infringement.

Namecheap rolled over and provided all information to the third party - and didn't bother to inform me of the incident. The only way I found out was a menacing legal letter using the address that I have on file at namecheap.

If Namecheap doesn't respect due process (ie, requiring legal documents to turn over customer information) or customer privacy (Hi, we have just had to turn over information) - on a 10+ year customer, I'm not sure that you're in a better position than Terra.

Severely disappointed with you guys.

>>kweks+(OP)
I obviously can't comment on this without any further information but I have to say that this sounds quite unusual. We have very strict policies regarding due process: https://www.namecheap.com/legal/general/court-order-and-subp...

Can you shoot me an email? ted [at] namecheap.com

>>ted0+z9
Email sent. I'd love to be mistaken on this. As re-iterated in the email, the email + address used in subsequent C&Ds were to a personal address only used in NC.

>>ted0+z9
Here is the second victim with a similar story: https://news.ycombinator.com/item?id=18063667

Is the problem systematic?

>>ted0+z9
Doesn't seem very strict at all:

"Upon the receipt of a valid criminal subpoena, unless the circumstances or subpoena warrant otherwise, Namecheap may promptly notify the customer whose information is sought via email or U.S. mail"

Two things seem unclear:

1) The phrase "unless the circumstances or subpoena warrant otherwise"

2) The use of "may" in "may promptly notify the customer". Why is that not "shall" or "must"?

>>fredst+dE
I believe that's for criminal subpoenas. For civil subpoenas they actually change #2 to "will." However in my experience they never notified me.

"Upon the receipt of a valid civil subpoena, Namecheap will promptly notify the customer whose information is sought via email or U.S. mail. If the circumstances do not amount to an emergency, Namecheap will not immediately produce the customer information sought by the subpoena and will provide the customer an opportunity to move to quash the subpoena in court. Namecheap reserves the right to charge an administration fee to the customer by charging the customer’s Namecheap account."