I'd say that institutional rot would be a much better framework for analyzing the situation of all these disabilities being claimed, but that is not where this article goes! Rather the only thing it seemingly offers is that we're just supposed to feel bad and aim to be more like the single person in the one example given, even as our societal leaders crassly do the exact opposite.
(As far as Trump "doing things" - yes, he's doing a lot of grift at the expense of our country. That's kind of the problem, right? Bureaucratic malaise was bad, and this is worse)