zlacker

it depends a lot on the application, I think, though certainly you can point to cloud services like Cloudflare or whatever Burger King was using to track how many times a clerk said "You Rule" (while capturing all customer audio data, which was then stolen by low-effort attackers) as high-risk; just because you don't feel the safety risks of outsourcing data to a black box on the cloud doesn't mean they don't exist, it just means you get to neglect them. when I headed IT at an SMB, I was given a lot of leeway, and our department had its own budget, so cutting out SaaS was a high priority so we could do more. if I were heading today with LLMs' present competency, I would have replaced much more, up to and including Salesforce which was draining the heck out of our budget despite us not doing anything technically interesting with it.

$40/head/year (including employees no longer with company) for a call metrics suite is low-stakes and relatively easy to replace what we want out of it, and this is an example of something we did replace with a $0 solution with my own abysmal-at-the-time coding skills. ~nobody's about to replace Microsoft suite, though (a couple replacements before me, they earnestly tried; there were still some laptops with OpenOffice on it; I admire them, but I'm not dealing with our sales team trying to figure out what an ODF is).

I love this "petty kingdom" budget model, by the way, as someone whose work personality could be described as "cheap analyst." I'm paying $40/month per head for Software X in your department, and I have an inferior replacement for $0/month/head which meets specs and which you can't quantify productivity loss for (essentially, it just looks ugly and feels bad). I can therefor cut that out of my budget entirely while meeting my obligations, and if *you* really want the decadent solution, *your* department can bear that cost. Either way, I get plenty more money to basically not have to be a dick (like charging careless employees for broken/stolen equipment, or getting an above-expectations solution for ADA employees); and sometimes, maybe some antennas show up on the roof which would be difficult to justify cost for if asked, but I'm way under-budget so nobody would.