Your conflating the example with the opportunity:
"Cancel Service XXX" where the service is riddled with dark patterns. Giving every one an "assistant" that can do this is a game changer. This is why a lot of people who aren't that deep in tech think open claw is interesting.
> We all learned the lesson that mass-market IT tools almost always outperform in-house
Do they? Because I know a lot of people who have (as an example) terrible setups with sales force that they have to use.