This exactly. How many small businesses were running some sort of Access database built by someone who knew just enough to meet their business process needs? "Brenda always orders these parts on Tuesday so make sure there is a Tuesday ordering table."
Eventually some SaaS solution came in and they evolved their business process because of the proposed benefits.
I expect we are going to see a resurgence of good enough software created for the real world hodgepodge of business practices. Not a bad thing in the short term as it will creating adequate efficiency, but long term we are going to reap the technical debt.
My prediction is that the next SaaS evolution is going to be platforms for these random solutions. Just as Salesforce captured CMS market, someone is going to capture the AI agent market where users can write and host their LOB code agnostic to the rest of their infrastructure stack and 'slightly' reduce that technical debt.