And that's just atlassian.
Start adding stuff that costs many many many yearly salaries (special software for managing inventories and warehouses) it starts making sense to prototype alternatives internally.
I came to the conclusion that if it's not Teams/SharePoint or the moat is on the extreme legal complexity side (e.g. payrolls), you can at least think of building an alternative that is good enough without needing to be perfect.
Where would we be without them!?
Pretty soon you're just re-implementing Jira while your users wait and get pissed because they could have just been using Jira all along. It's just like turning a spreadsheet into a webapp, inevitably you just end up trying to re-implement Excel.
You also know how neglected those on-perm instances were?
No one updated those, no one wanted to pay for more CPU/RAM. File storage, I know people who had some random requests to cleanup files from projects because company wouldn’t buy more hard drives. Everyone was nagging at sys admins that they do bad job and at Atlassian that JIRA sucks.
That is mostly why Atlassian pulled off on premise because companies would not update at all, would like to have all new features and also not pay for file storage,RAM, CPU to make it work well.
Don’t forget you still will need to have dedicated employees to deal with AI built solution - because existing employees have work to do.
What we pay for JIRA and Confluence would never offset fact that we pay and it works, NOT A SINGLE EMPLOYEE CARES as they have their job to do.
> "...but in jira that was already there"
Must be a different Jira from the one I'm used to, where obvious features are never there and even if you can find the button it doesn't work.
All instances I remember seeing were neglected, not updated running on lowest amount of resources. Everyone in company nagging how slo it is but no one wanted to share budget to improve it.
So for me that experiment „it will be better and cheaper building our own JIRA” was already done. It is going to be cost center that no one will want to throw money at.
It would be hard to do worse. A packet of crayons and a scrap of paper is better than JIRA.
Yes, you wouldn't get something near as complicatedas JIRA, but that would be a good thing! Look, it's enterprise software, so I'm sure there's somewhere that needs to have the overcomplicated permissions system otherwise contractors are going to steal everything that isn't bolted down, but most places I've been don't need, and thus don't use most of all of that crap. If the ticket can only go from planned to done by a certain group of users, backed by LDAP... let's just say, I'm not going to miss configuring which group gets which permissions system.
JIRA's the perfect example of disruption, too. Everyone's got their bespoke workflow, and JIRA has to be customizable to suit all of them. Bespoke software just doesn't have to the same way.