(I think it is from "Triumph of the Nerds" (1996), but I can't find the time code)
Microsoft lost its way with Windows Phone, Zune, Xbox360 RRoD, and Kinect. They haven’t had relevance outside of Windows (Desktop) in the home for years. With the sole exception being Xbox.
They have pockets of excellence. Where great engineers are doing great work. But outside those little pockets, no one knows.