“The real leaps are being made organically by employees, not from a top down [desktop PC] strategy. Where I see the real productivity gains are small teams deciding to try and build a [Lotus 123] assisted workflow for a process, and as they are the ones that know that process inside out they can get very good results - unlike a [mainframe] software engineering team who have absolutely zero experience doing the process that they are helping automate.”
The embedded “power users” show the way, then the CIO-friendly packaged software follows much later.