Upton Sinclair coined the oft-cited maxim “It is difficult to get a man to understand something, when his salary depends on his not understanding it.” I propose a corollary: It is difficult to get a company to see that certain of its core competencies[1] are in severe decline[2] when the company is making more money than ever.
>>troupo+(OP)
I joked several years ago, that when a software company loses its way, it does UI refresh that makes everything bigger and removes features.