zlacker
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1. throwa+(OP)
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2026-01-22 19:58:50
> to send their most frustrated customers through a chatbot
But do those frustrated customers matter?
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>>munk-a+K
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2. munk-a+K
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2026-01-22 20:02:34
>>throwa+(OP)
I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not.
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>>throwa+K3
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3. throwa+K3
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2026-01-22 20:20:13
>>munk-a+K
Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.
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