None of these people can apparently see beyond the tip of their nose. It doesn't matter if it takes a year, or three years, or five years, or ten years. Nothing can stop what's about to happen. If it takes ten years, so what, it's all going to get smashed and turned upside down. These agents will get a lot better over just the next three years. Ten years? Ha.
It's the personal interest bias that's tilting the time fog, it's desperation / wilful blindness. Millions of highly paid people with their livelihoods being disrupted rapidly, in full denial about what the world looks like just a few years out, so they shift the time thought markers to months or a year - which reveals just how fast this is all moving.
Buyer pressure will eventually force process updates, but it is a slow burn. The bottleneck is rarely the tech or the partner, it's the internal culture. The software moves fast, but the people deeply integrated into physical infrastructure move 10x slower than you'd expect.
> people deeply integrated into physical infrastructure move 10x slower than you'd expect.
My experience is yes, to move everyone. To do a pilot and prove the value? That's doable quickly, and if the pilot succeeds, the rest is fast.