zlacker

That may well be an exception though. I'd imagine most SaaS builders are very much figuring things out as they go rather than starting with deep domain expertise

>>Havoc+(OP)
Deep domain expertise is not common enough.

>>Havoc+(OP)
Additional hot take: deep domain expertise is only value-add while actively adding new features

There's a huge subset of SaaS that's feature-frozen and being milked for ARR.

>>ethbr1+57
Agreed. This is why PE buys so many SaaS companies!

My article here isn't really aimed at "good" SaaS companies that put a lot of thought into design, UX and features. I'm thinking of the tens/hundreds of thousands+ of SaaS platforms that have been bought by PE or virtually abandoned, that don't work very well and send a 20% cost renewal through every year.