zlacker

"The system was used for internal operational documents and merchant onboarding materials at that time"

To me it seems most likely that this is data collected during the KYC process during onboarding, meaning company documents, director passport or ID card scans, those kind of things. So the risk here for at least a few more years until all identity documents have expired is identity theft possibilities (e.g. fraudsters registering their company with another PSP using the stolen documents and then processing fraudulent payments until they get shut down, or signing up for bank accounts using their info and tax id).

>>global+(OP)
Passport or ID card scans would never be be stored alongside general KYB information, e.g. the standard forms PSPs use.

If you read between the lines of the verbiage here, it looks like a general archived dropbox of stuff like PDF documents which the onboarding team used.

Since GDPR etc, items like passports, driving license data etc, has been kept in far more secure areas that low-level staff (e.g. people doing merchant onboarding) won't have easy access to.

I could be wrong but I would be fairly surprised if JPGs of passports were kept alongside docx files of merchant onboarding questionnaires.

>>saberi+u1
docx files of merchant onboarding questionnaires

Why would merchants fill out docx files? They would submit an online form with their business, director and UBO details, that data would be stored in the Checkout.com merchants database, and any supporting documents like passport scans would be stored in a cloud storage system, just like the one that got hacked.

If it was just some internal PDFs used by the onboarding team, probably they wouldn't make such a big announcement.

>>saberi+u1
> Passport or ID card scans would never be be stored alongside general KYB information

How do you qualify this statement? Did you mean “should never”? Even then, you’re likely overstating things. Nothing prevents co-locating KYC/KYB information. On the contrary, most businesses conducting KYB are required to conduct UBO and they’re trained to combine them both. Register as a director/officer with any FSI in North America and you’ll see.

>>global+r4
If you are dealing with financial services (and payment provider most certainly would), you will be forced to interface with infuriating vendor vetting and onboarding questionnaire processes. The kinds that would make Franz Kafka blush, and CIA take notice for their enhanced interrogation techniques.

The sheer amount of effectively useless bingo sheets with highly detailed business (and process) information boggles the mind.

Some time ago I alluded to existence and proliferation of these questionnaires in another context: https://bostik.iki.fi/aivoituksia/random/crowdstrike-outage-...

>>global+r4
Another person wrote a good response to this but yeah, I would say, as someone that has worked in fintech, you will almost always have some integrations with systems which require Microsoft word format, as well as obviously PDFs, CSVs, etc.

Every country you operate in has different rules and regulations and you have to integrate with many third party systems as well as governmental entities etc, and sometimes you have to do really really technically backwards things.

Some integrations I remember were stuff like cron jobs sending CSV files via FTP which were automatically picked up.

>>nebezb+W8
Fair point! Yeah, it could be. Although Europe tends to be stricter about those things, i.e. where PII is stored. I was trained way back in like 2018 about ensuring I never have any PII stored on my PC and around the requirements of the GDPR in terms of access to information and right to delete etc.

>>saberi+Rt
Yeah, even in Europe this is an excessively optimistic take.

Couple of years ago I accidentally stumbled upon an open folder a fairly big Scandinavian bank was using to store tens of thousands of passport/id scans

>>global+(OP)
>So the risk here for at least a few more years until all identity documents have expired is identity theft possibilities

Essentially nobody checks the validity of document numbers, there’s rarely any automated mechanism to do this. You could just photoshop the expiry dates on the documents and use them for years and years, even if document designs changed you could just transplant the info from the old document into a new template.

So no, documents expiring does mostly nothing to alleviate identity theft risks in most of the world.

And anyway, targeted phishing attacks are of much much higher severity than identity theft. From this data you can probably gather everything you’d need to perform rather high quality phishing attacks against the bank accounts of checkout.com clients, easily causing tens or hundreds of millions of losses that would never be recovered.