I think the problem is that the new communication methods are allowing for new modes of communications that we lack tools for dealing with malicious actors(like IRL when someone lies constantly, we know how to work with that person but we don't know how to deal with someone from the other side of the world who lies as a full time occupation preying for attention). The newer generation people are less and less interested with "talking to strangers" as the environment become too toxic and goal(like promoting a product or pushing an agenda) oriented when the internet became mainstream with the proliferation of 3G and iPhone/Android. IMHO There are not many real people out there, most people who create content are doing it as a job or as a side hustle and those who provide the platform treat people as numbers, probably not much different than butchers who are just trying to produce some meat so they don't see the animals as live being. Plus, there are psychos all over the place who are trying to harm people for entertainment.
As a result, real people are having real talk in the safety group chats where they know the members to som degree, IIUC.