I don't know what's wrong with the US, but here in Poland, there are hardly any queues at the (equivalent of) DMV. And we're nowhere near US's wealth levels, so public services here (in Poland) should be worse, not better. There's something very wrong in how the US is organizing its DMVs, if the queues are such an universal problem. But, it's not an issue with government services per se, just with this one instance of government service.