I wouldn’t care, except they require it for payments and in 2024 they auto-enrolled us in “paperless”. Fixable - by using the EHR systems configuration (needs a mobile app to access) back to mailed bills.
Major issue is though, I was sending their voluminous useless survey emails to spam, as they do not allow patients to unenroll their email address (it’s the primary key essentially), and their unsubscribe is essentially useless, and so I did not see repeated requests for payment.
This resulted in a $90 copay *going to collections*. Which of course sent me a paper bill, thankfully, and I got to it before it impacted our ability to access credit.