The scheme is administered by Brighte. I signed up on their website. Everything going well for 6 months or so.
Then out of the blue, an email from them: "We just launched our app". Yeah, no, not interested.
A few weeks later, another "You should use our app, it's so convenient!". No, the website works fine. Can I unsubscribe from these notices? Customer service says no.
A few weeks after that: "Switch to our app. We are removing the website".
I email them to complain: I don't want or need their app, just let me use the website. No,they say, it's definitely being removed. I ask how people who don't want to or can't use their app are supposed to interact with them now? "you can always call us instead".
The idea of removing a perfectly functional website just to force everyone onto an app is insane.
But agreed the push to apps sucks, I just assume in these cases it's so they can spam you with notifications about "new products" they're offering, like my bank likes to regularly offer me loans at terrible interest rates
Yeah I'm assuming it's because they want to sell me more.
I'm probably not earning them much with the no-interest scheme. But their approach has guaranteed I won't use them for anything else - I was looking at financing the solar and battery system but this just put me off.