But there aren't hundreds of millions of people like me. And the bar for "success" is selling that many units so it gets considered a "failure"
The bar appears too low to prospective customer because they lose nothing if they try this product but ultimately decide to not buy but for business it is clear loss.
This is like those mythical users who'd buy Macs once its fully hackable and officially support linux. Apple thinks it is just better to not serve those buyers.