zlacker

  Location: Tampa, FL
  Remote: Yes
  Willing to relocate: No
  Technologies: Zendesk, Help Scout, Freshdesk, Google Suite, GitHub 
  Résumé/CV: https://www.linkedin.com/in/lorenzocaum
  Email: hello@lorenzocaum.com

I'm interested in aviation and technology with a passion for creating delightful customer experiences. Not only can I troubleshoot issues, but I can also be a trusted advisor for customers so they succeed with your product.

Imagine an ambitious team player who can:

- Provide timely and empathetic product support to customers through various channels.

- Contribute to internal and external documentation to improve customer experiences.

- Guide customers through technical challenges, how-to questions, and best practices.

- Identify and share patterns in customer feedback to suggest improvements.

- Collaborate cross-functionally with teams to maximize customer success.

I'm actively looking for a Support Specialist role at a SaaS, preferably in education, aviation, or healthcare.