zlacker

They’re like a team of 10 people with thousands, if not hundreds of thousands of users. “Actually care” is not a viable path to success here.

>>mindwo+(OP)
Then hire support. They are selling a service and getting lots of money for it. They should be able to support like any other company.

>>mindwo+(OP)
"It is hard to make a good product so instead we'll make a crap product that treats our employees like shit" is not really an excuse in my mind.

>>mindwo+(OP)
Yes it is.

>>mindwo+(OP)
They raised $60 million—they can't afford to build out support a bit?

>>mindwo+(OP)
Why do tech companies get a hand-wavy pass for basic customer service just because they're really big now? In what way is tech special compared to literally anything else?

If you can't sustain a business, it shouldn't exist?

>>mindwo+(OP)
Hmmm how do you possibly increase team size to have a support team with millions of dollars in funding?