When programming, when engineering, I often run into these sorts of intractable problems.
Changing the rules, changing the preconditions or some aspect of the problem itself, that's usually how I solve them.
In this article, it looks like the Park Ranger is changing the rules by making the system work for the person who is experiencing homelessness instead of forcing the person to go alone into a system that they don't like and they don't necessarily see the value of.
SO it is possible to fix with the appropriate smart thinking and willingness to maintain multiple simultaneous perspectives, it seems.