> Ronnie was always very clear about his needs. He knows he’s a volatile person. He doesn’t want to be in a shared room, especially with a stranger
So perhaps listening to what the people need instead of forcing them into unwinnable situations is the right answer. If your question is how you scale personalized care in a way that’s financially sustainable I don’t know. But pretending like the orphan crushing machine was turned off, to use your words, isn’t capturing the picture as I’m seeing it. Seems pretty crush happy.
> All seemed to be going well. But in September, Morrisette got into a fight with staff at the Monarch and was evicted. “It was devastating,” Barrows said. Because she was out of town dealing with a family crisis, she couldn’t intervene or help him lodge an appeal.
> It angered her that one bout of bad behavior could cost him so dearly. Given his background and mental health issues, the Monarch should have cut him more slack, she thought.
Prison guards get extra pay compared to the work they do, and great benefits, to compensate for the assaults.
Hotel staff do not.
> Given his background and mental health issues, the Monarch should have cut him more slack, she thought.
Which is the equivalent of "hotel staff should just take abuse".