https://www.scribeamerica.com/what-is-a-medical-scribe/
The TDS Health Care System had some unique advantages but unfortunately it was tied to obsolete technology and ultimately a dead end. Web UIs aren't necessarily a problem. Some of the most popular EHRs such as Epic use native thick client applications. The fundamental issue is that healthcare is inherently more complex than almost any other business domain, with every medical specialty needing a different workflow plus beyond the clinical stuff there are extensive documentation requirements imposed by payers and government regulators. Sometimes clinicians and administrators insist on certain functionality even when it makes no sense due to ego or ignorance. EHRs can be improved but I know from painful experience how expensive and time consuming it is to get everything right.