zlacker

Can't you famously just return stuff to Amazon within a month for basically any reason? I purchased a monitor from Dell and after a few weeks it became clear that there was a loose connection internally. It was extremely simple to prove. But getting it replaced was hell. I went through the whole process of creating a ticket, talking to 3 different people, taking photos of the thing from every angle and then after they failed to get back to me for a week, I emailed for an update and was told "Sorry sir, there was no activity on the ticket for over a week so the ticket was closed". It didn't matter that the delay was on their side. And no they wouldn't reopen the ticket, and no I couldn't refer to the old ticket, and no the old photos wouldn't work. Start over. Talk to several different support people again, take all those photos again.

My SIL bought a scanner from Amazon a few months back and never unboxed it because she was moving house. When she did, it was faulty. They took it back without much of a fight even though the month was up. She just said "I unboxed it yesterday, it's broken".

>>raffra+(OP)
It's changing. I imagine that was always intended to be an introductory thing to cement their position in the marketplace.

>>chefan+81
Good old enshittification. Make it good to attract users, then optimize for profit once the users can't leave.

>>xnzakg+N2
What's stopping the users from leaving?

>>thauma+Z4
https://pluralistic.net/2024/08/17/hack-the-planet/

>>xnzakg+N2
From citizen to shitizen.. we need a virtual sovyeet union in antartica.. systemic competition

>>fsflov+R5
That is not a compelling case for Amazon locking customers in. You can't make a purchase anywhere else because you paid for Amazon Prime?

>>chefan+81
It's been like that for over a decade now. I hope you're wrong, but I fear you're not.

>>chefan+81
Not a chance -- if I can't easily return things I might as well go back to in-store or use aliexpress or similar.

>>thauma+Z4
Nobody ever went broke banking on the laziness of the American public. People could also go to the pizza shop or liquor store or grocery store or 7-11 or whatever instead of paying a shitload more delivery but they don't.