The biggest surprise for me was that the people running the company were gamblers too. If someone beat them, then they wanted to beat them back (which made no sense to me… given that the statistics are running over the group, not an individual). If someone beat them badly, then it was okay because it’s good marketing (and the player would always bring that money back, they’d say). They would also say “all gamblers are addicts”. Rivalry with their players high, respect low… Except perhaps for their “Whales” where the social contract between the two parties was more explicit. Also worth noting that from what is saw, 80% of revenue comes from <10% of players.
There is no differentiation to the company between sports, slots, lotteries and other games.There are no noble games, just ways to extract money from confused or vulnerable people. Crash games seem to be deluding people the most currently.
I don’t believe it’s possible for these companies to behave anything close to ethically. Regardless of regulation, the business model is corrupt.
At conferences anyone I spoke to would say “you can’t leave the gaming industry, the money is just too good”. Which is why I promptly left.