I used to work at Starbucks in their corporate office building in South Downtown Seattle. The building used to be a Sears warehouse ago [1]. The walls next to the elevator in the ground floor still had printed some sort of "Sears customer contract". It had clauses like "you can return the merchandise if you are not satisfied with no questions asked. We will refund you for any shipping charges when returning merchandise". Or "if you cannot find it in our warehouse you can have delivered from our catalog to your home". These slogans reminded me of Amazon and their customer obsession.
Sears could have been Amazon if they kept their customer obsession.
[1] https://en.wikipedia.org/wiki/Sears,_Roebuck_%26_Company_Mai...
and
https://www.waymarking.com/waymarks/wm4RCM_Sears_Tower_Seatt...